Service Manager (HVAC/Plumbing) - Lead a High-Performance Team

Service Manager — HVAC & PlumbingYou've earned this. Now do something with it. You know the trade cold. You've been the one your team calls when it gets complicated. You've probably been leading unofficially for years — training newer techs, solving problems ownership didn't see coming, holding standards nobody asked you to hold. You're ready for the title, the authority, and the accountability to match. And you're done waiting for a company that's serious enough to deserve it. That's why we're writing this.Why This Role Is DifferentA company that actually invests in its leaders. Most shops will put you in charge of the team and leave you to figure it out. No systems. No real support. No path forward. Just more responsibility with the same frustrations. Davis Brothers is different — and not because we say so. We've been operating in this community for over 80 years. That doesn't happen by accident. It happens because we invest in the people who run our operation and build systems that actually work. We are not private equity. We're not optimizing for a sale or managing to a quarterly number. Every decision here is built for the long term — which means when we invest in you, it's because we plan on you being here. What that looks like for you:Real authority over your team — not just a title with no powerLeadership that backs you when you make the hard callsA clear path to grow — in responsibility, compensation, and impactModern systems and tools, not improvised chaosA reputation in this community that makes your job easier every single dayThe Team You'll LeadHigh standards. No passengers. We're building an A-team — people who take pride in their craft, hold themselves accountable, and genuinely care about doing right by the customer. The kind of team where showing up and trying is the floor, not the ceiling. If you've ever carried a team that didn't deserve it, you'll understand why this matters to us. We don't carry people. And we're not going to ask you to either. You'll have strong performers who want to be pushed — and the authority to deal swiftly with those who don't meet the standard.What You OwnThe performance of the service team. Full stop. This isn't a coordinator role. You own outcomes:How productive your technicians areHow smoothly the day runsHow customers are treated — and whether they call us back next timeWhether the numbers are moving in the right directionWhat You'll Actually DoFour things. All of them matter. Lead People — the biggest part of the jobGet out of the office and coach techs in the field — ride-alongs, real feedback, real conversationsUse your technical depth to train the team, set the standard, and earn genuine respect — not just positional authorityDevelop people into better versions of themselves, including areas you've had to figure out yourselfHave direct conversations, even when uncomfortable — and do it in a way that makes people better, not defensiveDrive ResultsKnow your KPIs daily and move them with purposeSpot problems before they become excuses — fix them earlyPush your high performers to go further; address underperformance quickly and fairlyWin the DayPartner with dispatch to keep the board full and the schedule tightCut chaos before it starts — reduce the "what happened today?" momentsMake sure every job is done right the first time. Callbacks are the enemy.Build StructureRun huddles that people actually value — not check-the-box standupsCreate processes that stick and get used consistentlyBuild a team that runs on systems, not heroicsWhat Success Looks LikeYou'll know you're winning when…Your team knows their numbers — and talks about them voluntarilyThe board stays full without constant scramblingCallbacks are rare. Quality is consistent.Problems surface early — and get handled, not handed upMonth over month, the team is measurably better than it wasIs This You?Be honest with yourself. We will be too. This role is built for you if…You've led technicians or field teams and left them measurably better than you found themYou have deep technical ability in HVAC and/or plumbing — and you know how to pass it onYou're coachable — you've gotten better throughout your career and you expect the same from your teamYou're comfortable having direct, honest conversations — no sugarcoating, no avoidanceYou take ownership when things go wrong, not just credit when they go rightYou're energized by being around people who actually try to be excellentThis role is not for you if…You've never led a team and want to try it outYour technical skills are strong but you're not interested in teaching othersYou've stopped trying to get better yourselfYou avoid hard conversations or manage by hoping things improveYou want a stable, low-accountability role — there's nothing wrong with that, but it's not thisQualificationsWhat we're looking for.3–7+ years of experience in HVAC, plumbing, or service operations (required)Direct, proven experience managing technicians or field teams (required)Strong technical ability in HVAC and/or plumbing — you can diagnose, train, and set the bar (required)Demonstrated ability to train others and develop technical skill in your team (required)Coachable — open to feedback, committed to your own growth as a leader (required)Demonstrated track record of improving team performance — KPIs, efficiency, revenue, or quality (required)Strong communicator who is direct, clear, and consistentCompensation & BenefitsWhen your team wins, you win.Competitive base salary — commensurate with your experience and what you've actually builtPerformance-based bonus tied directly to your team's results — real upside, not a token gestureFull benefits package: health, dental, and more (details covered in conversation)A genuine path forward — this is not a ceiling role; leaders who perform grow here in title, scope, and payAbout Davis Brothers80 years. Still building. We've been serving Indiana, PA for over 80 years — not because we got lucky, but because we do the job right and treat people the right way. That's not a tagline. It's the reason we're still here while others aren't. We believe in doing the job right the first time. Treating people with honesty and respect. High standards without ego. Fixing problems instead of talking about them. We're pairing that legacy with modern systems and disciplined growth — and we're building a team designed to carry it forward for another 80 years. If that's the kind of place you've been looking for, we want to hear from you.To ApplyOne question. That's all we need. Tell us about a team you led and how you made it better. No lengthy application. No cover