Customer Success Manager

Client Relations, Associate Manhattan • Customer Success • In office • Full‑time We invite a highly organized and motivated Client Relations Associate to be an integral part of the Trayd team. As an early member of the Client Success team, you will build relationships with Trayd customers, identify and triage pain points, and problem‑solve with the engineering team. In this role, you’ll maintain relationships with our customers during and post‑launch and help them grow on our platform. Today we have a 12‑person team across engineering, product, and sales. This role is pivotal in maintaining our strong customer retention track record. Trayd operates in‑person five days a week in Soho, Manhattan and this role will report directly to the CEO. To apply, please email your resume to View email address on click.appcast.io. What is Trayd? US construction is a $1.4T industry riddled with crappy software and manual processes. Trayd is a construction payroll and back‑office operating system designed for specialty contractors and their workforce. It uniquely automates tedious tasks, eliminating over 100 hours a month of paper pushing and data reconciliation across siloed platforms. Trayd has grown 300% year over year with $3M+ of deals in the pipeline. With clear product‑market fit, we are scaling the team to meet demand. Trayd has raised $4.5M from world‑class investors like Suffolk Technologies, Bloomberg Beta, and Y Combinator. Recent press: Bricks & Bytes Podcast: Trayd’s Mission to Simplify Construction Payroll, Trayd’s $4.5M Seed Round Press Release (Business Wire), BCV’s Top 50 Vertical SaaS companies of 2024, AEC+TECH’s Top Risk Management Tools for Construction. Responsibilities Account Management First line of defense with Trayd customers, answering and triaging requests as they occur. Ensure assigned customers run payroll each period; conduct virtual sessions until they can do so independently. Conduct monthly check‑ins to gather feedback on what works and what could improve. Assist workers in onboarding to the Trayd app when necessary. Educate clients on best practices for payroll and time‑tracking workflows to use the platform optimally. Platform Support & Communication Capture and prioritize pain points to create user‑experience improvements. Partner with the migrations team to streamline transitions from migration to payroll. Collaborate with engineers to identify UX issues and create documentation and video walkthroughs. Qualifications Experience 1‑3 years in client relations, operations, consulting, or a related field, preferably at a tech startup or high‑growth environment. Skills Knowledge of SQL, scripting, or other analytical tools. Excellent written and verbal communication skills. Ability to report on all accounts weekly. Comfortable working in Excel for client reports and reconciliation. Exceptional organizational skills and multitasking ability. Problem‑solving skills. Spanish‑speaking (comfortable to fluent). Willingness to travel on an as‑needed basis. Attributes Quick learner who synthesizes and acts on large amounts of information. Detail‑oriented with a commitment to accuracy. Proactive and adaptable to changing priorities; thrives in a fast‑paced environment. Team player with a collaborative mindset who can also work independently and autonomously. Bonus Qualifications Spanish‑speaking (comfortable to fluent). #J-18808-Ljbffr