Receptionist

Job Description

Job Description

Receptionist

Facility: Wedgewood Healthcare and Rehabilitation
Location: Lakeland, FL
Schedule: Full-Time | 7:30 AM – 4:00 PM
Pay Rate: $16.00 per hour

Join Our Team as a Receptionist!

Wedgewood Healthcare and Rehabilitation is seeking a friendly, organized, and professional Receptionist to join our team in Lakeland, Florida. As the first point of contact for residents, families, visitors, vendors, and staff, you will help create a warm, welcoming environment while providing essential administrative support to ensure the smooth operation of our facility.

If you have exceptional customer service skills, enjoy helping others, and thrive in a fast-paced healthcare setting, we'd love to hear from you!

Key Responsibilities

• Greet residents, families, visitors, vendors, and staff in a courteous and professional manner.

• Answer, screen, and direct incoming telephone calls promptly and efficiently.

• Manage visitor sign-in/sign-out procedures and issue visitor badges as needed.

• Provide general information and assistance to residents, guests, and staff.

• Operate a multi-line telephone system, paging system, voicemail, and call transfers.

• Assist department managers with clerical and administrative duties.

• Perform filing, typing, scanning, copying, and data entry.

• Maintain resident directories, office records, and contact information.

• Support payroll and Business Office functions as assigned.

• Receive, sort, and distribute incoming mail and packages.

• Track administrative deadlines, renewals, and other office activities.

• Order and maintain office supplies following purchasing procedures.

• Operate standard office equipment, including copiers, printers, scanners, and fax machines.

• Maintain confidentiality of resident and facility information in accordance with HIPAA regulations.

Qualifications

• High school diploma or equivalent required.

• Minimum of one (1) year of receptionist, clerical, or administrative experience required.

• Previous experience in a healthcare, rehabilitation, or long-term care setting preferred.

• Proficiency with Microsoft Office (Word, Excel, Outlook).

• Excellent communication, organizational, and multitasking skills.

• Professional appearance with a positive, customer-service-oriented attitude.

• Ability to remain calm, organized, and effective in a fast-paced environment.

• Ability to read, write, speak, and understand English.

Benefits

• Comprehensive Medical & Dental Insurance

• Paid Time Off (PTO)

• 401(k) Retirement Plan

• Employee Recognition Program

• Company Discounts & Employee Perks

• Supportive and Collaborative Team Environment

• Opportunities for Professional Growth and Development

At Wedgewood Healthcare and Rehabilitation, we believe every interaction matters. Our Receptionist plays an essential role in creating a positive experience for residents, families, and visitors while supporting our dedicated healthcare team. We foster a welcoming workplace where teamwork, compassion, and professionalism are valued every day.

Background screening information:
Florida Clearinghouse