Service Desk Analyst 2

Job Responsibilities Manage IT Asset Inventory within ODPS. Process all equipment entering or leaving IT. Update the Asset Inventory System. Process salvage equipment, including hard drive removal and full disposal procedures. Unpack and pack equipment boxes for shipment to ACF or other DPS sites. Pickup and deliver equipment from DIS, Excel, DTS, and other locations. Complete Service Now tickets for equipment requests (e.g., monitors, keyboards, mice, HDMI cables). Reconcile all inventory sheets (paper and electronic) on a daily basis. Validate all IT Operations Room equipment weekly to ensure inventory accuracy. Serve as a backup contact for Level 1 support. Work Environment and Requirements Schedule: Hybrid work schedule; onsite every 3rd day at 1970 West Broad Street, Columbus. Interview Process: 15-minute introductory Teams interviews followed by mandatory in-person interviews at the Shipley building. Compliance: Candidates must demonstrate technical and functional competence. Security: Selected candidates must complete an FBI fingerprint check. Policy: Government equipment is strictly prohibited from being taken or used outside of the United States. Violation will result in immediate termination and permanent ineligibility for the program. Candidate Requirements Must be able to attend in-person interviews in Columbus, OH. Must be able to pass an FBI background check. Must reside in the United States. #J-18808-Ljbffr