Patient Services Specialist

Patient Services SpecialistHaving one point of connection for our patients, ensures our patients are directed to the right party when they call our office. As a Patient Services Specialist you will have the opportunity to be a kind and helpful voice on the phone for our patients needing to schedule an appointment, speak with a nurse, and/or direct to the billing department with questions. You will have multiple team members around you, but you have your own cubicle that can be tailored to your style. Prior experience in a call center environment and/or medical office are a plus. This is a full-time (Monday - Friday, 8a-5p) opportunity located on the second floor of our West Des Moines office. Job will offer a remote opportunity once training is complete and employee is ready to work hybrid.Here's What You Can ExpectYou will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance, and their situation.You will help match them with either a referred provider or the first available provider for their particular issue.Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around usWhat We're Looking ForCommunication. You know how to communicate clearly and professionally. You know how important it is to listen, ask questions, and avoid interrupting.Customer Service. Experience working with individuals with varying backgrounds to provide the necessary assistance and information. Call center, phone experience, preferred.Calm. Ability to provide reassurance when patients are nervous.Multi-tasker. Efficiently take in information while researching, to organize thoughts and quickly assist the patient in a timely manner.Why DMOS?Consistent, reliable schedule - No nights or weekend coverage but opportunity for overtime in processing referralsOpportunity to work hybrid schedule (at home and in-office) after training and meeting metrics of positionFriendly, fun, and dedicated peers401(k) with company contribution event if you don't make one.Health, dental, and vision insurance including generous PTO with the option for hourly employees to earn up to 22 days a yearWe celebrated 70 years of orthopedic care in 2025!QualificationsEducationHigh School or better in General or related field.Experience1 year: Call Center1 year: Customer ServiceEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.