Clinic Medical Assistant

Chinese Hospital Clinic Medical Assistant

San Francisco Bay Area

About This Role

Department Support Health Services Reports to Director of Clinics Type Per Diem, Non Exempt Position Summary Clinic Medical Assistant at the Chinese Hospital Clinic is responsible for assisting patients with their routine visits, follow up care and referral services. The medical assistant works collaboratively with their designated clinic provider to provide comprehensive, accessible, and quality care to patients.

Essential Duties And Responsibilities

• Receive and direct phone calls, schedule appointments, check-in patients, obtain necessary patient information to update patient records
• Prepare patients for examination, which includes but not limited to obtaining patients vitals, medication list, past medical, social, and family histories
• Record patient's medical history and upload to EHR system
• Administers injections and medications, and perform routine specimen collection and tests
• Maintains immunization records on EHR and CAIRS
• Coordinates patient's treatment plans, i.e. specialist's referrals, prior authorizations, follow up appointments, etc
• Assist physicians with medical treatments, procedures, and exams
• Performs insurance verification and eligibility checks
• Facilitates full patient experience from check-in to check-out
• Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc.

Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials.

• Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.
• Communication – Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others.
• Accepts and performs other duties as assigned.

Values/Core Competencies

• Integrity – We adhere to a code of values and make commitments that contribute to the welfare of our community.
• Respect – We seek to create a community within our organization that enhances self-worth of individuals working with us and for our patients. The dignity and respect shown to employees by management and by their fellow staff will be the model for caring for our patients. Management is committed to treating employees fairly, honestly and with respect. In return, management expects a commitment from employees to the values of the organization and its work on behalf of the community.
• Empowerment – we are committed to action and expect all employees to be proactive in decision making and problem solving. We delegate authority to match responsibility, expecting decision making to occur as close to the customer as possible.
• Team Work – We believe that quality, cost effective, compassionate care can only be provided through team work. The nature of our work and mission require sensitivity to the feelings and points of view of many. We work for the good of the team, are accountable for the results of the team and together share our successes or failures. We maintain an atmosphere of openness, honesty and trust.
• Accountability – We accept personal responsibility for our actions and take ownership of our results. We as individuals recognize achievement and are challenged to improve our performance by providing and accepting coaching and feedback.
• Quality Improvement – We will improve value through the process of continuous quality improvement with focus on the relationship between quality and cost. We have a sense of urgency in our search to find better ways of doing everything. We encourage others to try new ideas and measure and recognize results. We are willing to change the status quo to improve.
• Community collaboration and Benefit – We will collaborate within the limits or our resources with other agencies and providers to address the health care wellness needs of our community, recognizing that access to services must be made available regardless of an individual's ability to pay.
• Prudent use of resources – We will use and maintain our assets and resources prudently in order to meet community expectations. Our organization requires an overall positive return on investment to carry out its mission and to invest in new programs, equipment and facilities. We believe that integration simplifies and improves the process of health care and is a means of achieving economies of scale which will ultimately reduce costs. We seek simplification in the process of patient care and the efficient use of our resources in a changing environment.

Skills/Abilities/Competencies Required

• Demonstrated experience in end user support, preferably in a healthcare/clinical setting
• Deep knowledge and understanding of Clinical workflows
• Proficiency in the use of Microsoft Office Suite applications and standard office equipment
• Ability to take initiative and independently plan, organize, and perform work in situations with multiple demands involved.
• Ability to learn and interpret variety of policies and procedures relating to applicable programs and organizations
• Excellent interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel
• Exceptional problem solving and negotiation skills
• Self-motivated, independent and possesses the ability to learn quickly

Qualifications

• Completion of Medical Assisting Program is required
• A California Certified Medical Assistant (CCMA) is preferred
• High school diploma or GED is preferred
• Current certification in CPR / BLS
• Computer proficiency (EMR knowledge is a plus)
• Strong communication and customer services skills
• Ability to effectively present information, both verbal and written
• Ability to take initiative, adapt to changing priorities, and work independently
• Strong time management and prioritization skills
• Knowledge of medical terminologies
• Fluent in English and Chinese (Cantonese and/or Mandarin)

Physical Requirements While performing the duties of this job, staff is regularly required to sit, stand, walk, talk, and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.

• Able to lift up to 30 pounds.
• Stand, walk, and move 50% of the day.
• Use proper body mechanics when handling equipment.

Compliance Requirements Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs. Base Pay Scale Starting at $26.80 – $40.17 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.