Service Coordinator / Dispatcher Field Service, Industrial Equipment (Forklifts)

Service Coordinator / Dispatcher Field Service, Industrial Equipment (Forklifts)

Service Coordinator / Dispatcher Field Service, Industrial Equipment (Forklifts)

Join the WMH Team as a Territory Sales Manager!

Why You'll Love Working With Us Join a Thriving, Energetic Team!

At WMH ( we're not just a company - we're a dynamic team. With over 35 years in the business, we're soaring as a leading force in the Southeast's material handling scene, and we want YOU to be a part of our success story. Imagine being a key player in a team of over 250 passionate individuals, spreading across 11 branches in NC, SC, TN, VA, GA, and AL.

• Location: Charlotte, NC (On-Site)
• Job Type: Full-Time
• Schedule: MondayFriday
• Industry: Industrial Equipment / Material Handling / Field Service

Run the operation. Own the outcome. Most Service Coordinator roles are reactive. This one isn't. At WMH Solutions, you're not just dispatching techniciansyou're controlling the flow of the entire service operation, ensuring equipment uptime, customer satisfaction, and technician productivity across the board. If you've ever thought: "I'm already doing more than my rolejust not getting credit for it" This is where that changes.

Department: Supporting Employment Type: Full Time Location: BR01- CHARLOTTE, NC Workplace type: Hybrid

What You'll Do (Core Responsibilities)

• Schedule and dispatch field service technicians across multiple job sites
• Manage service work orders from open ? completion ? close-out
• Coordinate preventive maintenance, repairs, and emergency service calls
• Communicate with customers on equipment status, ETAs, and service updates
• Partner with parts, service technicians, and operations teams to eliminate delays
• Track technician productivity, job progress, and service timelines
• Prioritize urgent breakdowns while maintaining overall workflow efficiency
• Ensure SLA timelines, service quality, and customer expectations are met

What You Bring (Required Experience)

25 years in:

• Service Coordinator
• Dispatcher
• Service Advisor
• Fleet Coordinator
• Maintenance Scheduler

Experience in: Industrial equipment, forklifts, heavy equipment, automotive, or field service operations Strong ability to: Multi-task in a fast-paced service environment Prioritize competing demands under pressure Communicate clearly with customers and internal teams

Problem-solver mindset: You don't wait for directionyou move things forward

Bonus Experience (Preferred, Not Required)

• Forklift, material handling, or heavy equipment industry
• Automotive or mechanical service background
• Experience with: Service management software (ERP, dispatch systems, work order platforms)
• Parts coordination or service department exposure

Related Experience: Service Dispatcher, Field Service Coordinator, Fleet Dispatch, Work Order Management, Industrial Equipment, Forklift Service, Maintenance Scheduling, Equipment Service Coordinator, Industrial Maintenance, Technician Dispatch

What You Get (Why WMH)

• Competitive pay + performance incentives
• 401(k) + profit sharing (real upside)
• Full benefits: medical, dental, vision
• Paid time off + holidays
• Cell phone allowance
• Ongoing training + skill development
• Clear path into operations leadership

This Is Urgent! We're growing fast and we need someone amazing like you NOW! Don't miss this chance to be part of something big, something exciting, something that'll make you leap out of bed each morning!

Why This Role Matters This isn't admin work. This is operations control. You are the difference between: technicians sitting idle OR running efficiently frustrated customers OR long-term relationships delays OR performance

About WMH Solutions

WMH Solutions is a leading provider of material handling equipment, forklift service, and industrial equipment solutions across the Southeast. We don't just service equipmentwe keep businesses running. Our culture is built on:

• Accountability
• Performance
• Growth
• Ownership

Apply Now! If you're ready to: Take ownership Drive real impact And step into a role where your work actually matters

About WMH

WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations. Why WMH? We're Built Different. Exclusive Linde Material Handling partnership Industry-leading automation & fleet tech Leadership development at every level Top-tier pay + long-term stability Culture built on innovation, accountability & growth

Ready to Launch Your Career?

This isn't a parking spot. This is a launchpad. If you're ready to: Stop watching growth Start building it And shape the future of aftermarket operations

Your future moves fast. Make sure it's moving forward. Don't watch from the sidelines Apply Today: wmhsolutions.pinpointhq.com

At WMH, we don't just offer jobswe create unstoppable careers. Equal Employment Opportunity At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.

Accessibility If you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you.

Your Career Has a Future Here We don't just offer jobs we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it's recognized and developed.

Explore Opportunities: Apply Now

Our Hiring Process

Stage 5: Pre-Employment Checks

Stage 6: Formal Offer

Stage 7: Hired

Stage 1: Applied

Stage 2: Preliminary Phone Interview

Stage 3: Profile Assessment

Stage 4: Director's Interviews

Stage 5: Pre-Employment Checks

Stage 6: Formal Offer

Stage 7: Hired

Stage 1: Applied

Stage 2: Preliminary Phone Interview

Stage 3: Profile Assessment

Stage 4: Director's Interviews

Stage 5: Pre-Employment Checks

Stage 6: Formal Offer

Stage 7: Hired

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