Inside Sales/CSR

Inside Sales/Customer Service Representative

If you like working with people, and have a passion for guns then we have an amazing opportunity for you! Your efforts will be valued, and your strong work ethic will be rewarded! You'll have a job that you'll love to go to, with people you'll enjoy being around while actually making a difference. Some of our other extremely nice benefits are paid holidays, vacation time, our employee demo program, employee pricing, and if you choose to use it, our tuition reimbursement program is top notch. We employ an amazing team of dedicated workers with strong values and ethics.

Desert Tech is known in the Firearm Industry as one of the top leaders in manufacturing high quality and extremely accurate rifles. We strive to provide the best firearms and ammunition possible for military, law enforcement, and private gun owners. We are very passionate about the products we make and are extremely committed to being at the forefront in developing tomorrow's weapons technologies.

Position Overview: Desert Tech/DTA Distributing, LLC is currently seeking an Inside Sales/Customer Service Representative candidate to fill a vacant position within the company. This position provides administrative and sales support to the Director of Sales, customers, and sales people in the field in addition to receiving and making sales calls to and from existing and new customers (Dealers and Consumers). The Inside Sales/CSR position is encouraged to hone their skills and progress to a full-time sales position.

Position Responsibilities:

• Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment.
• Develop strong relationships with internal and external customer contacts.
• Perform data entry for customer orders and change orders.
• Coordinate client quotes.
• Process sales data and complete progress reports when requested.
• Follow up on and/or direct sales leads to the appropriate member of the sales team.
• Maintain our client database and insure data remains current.
• Attend and actively participate in meetings to facilitate a shared understanding of priorities and foster teamwork between the client, Sales and Operations.
• Process shipment paperwork, invoices and handle any billing issues that arise.
• Build an excellent knowledge of products and service to be sold.
• Attend trade shows if asked and promote our products.
• Sell Desert Tech products to incoming callers inquiring about our products and services
• Answer incoming product email and phone inquiries
• Enter all web orders into ERP system
• Customer and market feedback to Sales Manager
• Sell existing products and launch new products.
• Meet number of behavior requirements for customer interactions daily, weekly, monthly and quarterly.
• Enter customer activity in CRM daily.
• Analyze and develop new customers and opportunities within their market segment.
• Protect, maintain, and enforce our current position in the market.
• Develop and close sales opportunities.
• Develop an extensive knowledge of Desert Tech and its products.

• Exhibit high levels of persistence, proactive, superior attention to detail, project management, and organizational skills.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Achievement Focus Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Adaptability Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
• Communications Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Customer Service Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Problem Solving Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well within group problem solving situations.
• Sales Skills Achieves sales goals. Initiates new contacts. Maintains customer satisfaction. Maintains records and promptly submits information. Overcomes objections with persuasion and persistence.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability desired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience An Associate's Degree in Marketing, Management or related field or equivalent experience. A minimum of two years of experience in client relationship management, scheduling or project management. Must work well in a fast paced, team environment.
• Language Ability Read, analyze and interpret business, professional or technical documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.
• Mathematical Ability Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.
• Reasoning Ability Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Computer Skills Advanced level of skills with Microsoft Office Suite and Email. Organization, excellent telephone, interpersonal and communication skills are needed.