Customer Success Manager, Law Firms

Job Description

Job Description

Location: Remote
Travel required: 20-25%

We're Proof, a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.

We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.

About the Role

We're looking for a commercially minded Customer Success Manager to own retention and growth across a portfolio of law-firm customers. You'll build executive relationships, spot expansion opportunities, and grow Proof's share of wallet, protecting and growing revenue rather than just keeping the lights on. This is a revenue-accountable role, not a support or onboarding seat, and you'll work closely with Account Executives to turn new logos into long-term, growing partnerships.

What You'll Do

• You'll own retention and growth across your portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet.
• You'll identify whitespace across offices, attorneys, practice areas, and jurisdictions, and turn it into expansion revenue.
• You'll build multi-threaded relationships with firm owners, managing partners, and operations leaders, and lead strategic business reviews on outcomes and growth.
• You'll monitor volume, revenue, and sentiment to catch risk early, and partner with Account Executives to ramp new logos into sustained production.
• You'll maintain an evidence-based expansion pipeline and portfolio forecast, coordinating escalations while keeping customers and internal teams aligned.

What You'll Bring

• You have 5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role.
• You have a track record of turning account insight into qualified, closed expansion revenue, not just retention.
• You build credibility with firm owners and managing partners, not just your day-to-day contact.
• You're comfortable traveling 20-25% of the time for onsite customer visits, events, and internal meetings.
• You treat customer success as revenue protection and growth, and you own your commitments end to end.

Bonus points: experience with law firms, legal technology, or usage-based/consumption revenue models is a plus.

Compensation

• Full-time, salaried position
• Compensation: $130,000-$150,000 OTE

Benefits

• Medical, dental, vision, disability insurance, paid parental leave, and 401(k)
• Paid time off and paid holidays
• Work-from-home stipend

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.