Student Success & Scholarship Program Coordinator

Student Success & Scholarship Program Coordinator The Student Success & Scholarship Program Coordinator will advance student success within the College of Education by managing the Undergraduate Scholarship Program and providing high‑level operational and administrative support to the Assistant Dean for Student Success. Key Responsibilities Scholarship Program Management (40%) Lead the administration and coordination of the College’s Undergraduate Scholarship Program, serving as the primary resource for scholarship processes and operations. Partner with Financial Aid, Advancement, academic departments, and campus colleagues to ensure effective scholarship administration and exceptional student service. Develop and enhance scholarship procedures, workflows, and communications to improve efficiency, compliance, and student access. Review scholarship eligibility, interpret university policies, resolve funding issues, and determine appropriate solutions for complex situations. Coordinate scholarship outreach and facilitate information sessions to help students navigate scholarship opportunities. Prepare reports, analyses, and recommendations for the Student Scholarship & Awards Committee to support informed decisions. Maintain accurate scholarship records and reporting across university systems while ensuring data integrity and compliance. Identify opportunities to improve scholarship operations and implement solutions that strengthen student success and program effectiveness. Provide operational guidance and expertise to college leadership on scholarship administration and related policies. Student & Stakeholder Support (30%) Provide exceptional customer service to students, faculty, staff, alumni, and external partners with professionalism, empathy, and discretion, supporting communications and operational processes within the Student Success unit. Serve as a trusted resource by interpreting university policies and proactively helping resolve questions and concerns related to scholarships, student success initiatives, and operational processes. Exercise sound judgment when addressing sensitive or complex issues and determine when additional guidance or escalation is needed. Build collaborative relationships across campus and within the community to support scholarship administration, student engagement, and student success initiatives. Coordinate undergraduate student employment processes, including PEP and Federal Work‑Study opportunities. Coordinate communications, reports, meeting materials, and supporting documentation to facilitate Student Success initiatives, committee work, and onboarding to improve overall unit operations. Administrative & Event Support (30%) Provide administrative and operational support to the Assistant Dean for Student Success, including calendar management, scheduling, travel coordination, reports, presentations, and financial documentation. Coordinate communications and collaborative efforts with the Dean’s Office and internal and external partners. Support strategic initiatives, special projects, and operational planning that advance the Student Success unit mission, providing administrative and operational support to the Assistant Dean and Student Success staff as needed. Help create a welcoming, responsive environment by assisting students, faculty, staff, and visitors to the college and within the Dean’s Suite. Assist with day‑to‑day office operations by monitoring and restocking supplies, maintaining organized areas, kitchens, and meeting spaces, and providing rotating phone and front desk coverage. Assist with the execution of college‑wide and Student Success unit events, including scholarship events, commencement, student engagement programs, community‑building events, and other special programs in the Dean’s Suite or Student Success office. Other responsibilities: Perform additional duties that support the mission and strategic priorities of the Student Success Office and the College of Education. Qualifications Minimum Experience/Education Bachelor’s degree or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Preferred Qualifications Experience supporting multiple programs, projects, teams, or operational areas simultaneously. Familiarity with PackAssist, financial aid systems, scholarship management platforms, or similar student support technologies. Background in scholarship administration, student success initiatives, outreach programs, or educational programming. Experience handling sensitive information with a high level of discretion, professionalism, and confidentiality. Background in teacher education, educator preparation, licensure, or student support services. Required License or Certification Valid driver’s license required. North Carolina driver’s license (NCDL) within 60 days of hire. Benefits Medical, Dental, and Vision coverage. Flexible Spending Account. Retirement Programs. Disability Plans. Life Insurance. Accident Plan. Paid Time Off and other leave programs. 12 holidays each year. Tuition and academic assistance. Recruitment Dates Opening date: 07/09/2026. Applications accepted until 5:00 PM ET on the closing date; positions may close at any time thereafter. Equal Employment Opportunity NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, or veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations may contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity. #J-18808-Ljbffr NC State University CED Training and Development