Senior Software Engineer -AI Products

The role

Herald is building Babbix, an AI-native platform that commercial insurance brokers use to create submissions and get quotes directly from their inbox. It orchestrates broker workflows end-to-end by combining classification pipelines, data extraction models, and a broker-facing web interface. Delivering high-quality product experiences and shipping new AI-driven capabilities are core to our success.

Why This Role Matters

• Transform messy email submissions into structured, actionable data with minimal friction.
• Help brokers move from inbox to quote‑ready submissions in minutes instead of hours.
• Enable rapid iteration on new workflows and AI features alongside our product and client services teams.
• Lay the foundation for scaling Babbix across lines of business, carriers, and broker organizations.

What you will do

• Build Core AI-Product Features for Enterprise Brokers
  • Own large new areas within our product
  • Work across backend, frontend, and interact with LLMs and ML models
  • Deliver experiments at a high velocity and level of quality to engage our customers
  • Work across the entire product lifecycle from conceptualization through production
  • Be able, and willing, to multi-task and learn new technologies quickly
• Improve Developer Experience & Internal Tools
  • Build reusable frontend components, API patterns, and data flows to accelerate product development.
  • Contribute to internal tooling, testing infrastructure, and CI/CD to improve velocity and reliability.
  • Help evolve our Google Cloud Platform-based architecture as new product features are launched.
• Collaborate Directly with Clients
  • Gather feedback from pilot users and translate it into product improvements and feature priorities.
  • Work closely with customer success and integrations teams to ensure smooth rollouts and a great user experience.

Requirements

• 4 years of experience building full-stack product features from design through production.
• Experience shaping products at fast-growing startups.
• Hands‑on experience with LLMs, vector databases, or other emerging AI technologies.
• Proficiency in Python or JavaScript/TypeScript, and SQL.
• Experience with Docker and major cloud providers (Google Cloud Platform, Amazon Web Services, or Microsoft Azure).

Nice to Have

• Background in insurance, fintech, or other data-heavy SaaS products.
• Experience with model evaluation, benchmarking, or human‑in‑the‑loop review workflows.

Benefits

• Competitive compensation packages based on experience.
• Company equity.
• Hybrid‑flexible company focused in the Northeast (NYC and Boston).
• Relocation stipend (if you want to join us in the Northeast).
• Quarterly in‑person meetups.
• 20 days of PTO (that roll over) and 12 company holidays and 5 sick days.
• Quality health, vision, and dental insurance.
• Pre‑tax commuter benefits to be used towards parking & transit costs for those working hybrid in our offices.
• 401K plan.
• $500 additional home office stipend (beyond the standard equipment).
• Parental leave for all kinds of parents (including adoption and foster care).
• An agile and motivated team.

New York Pay Range: $200,000—$230,000 USD