Operations Coordinator

Operations Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Coordinator based in Canada.

This is a full-time, fully remote opportunity supporting the administration and operational execution of a national residency matching process. You'll work at the intersection of data, systems, processes, and stakeholder coordination in a deadline-driven environment. The role offers meaningful ownership of operational activities that require accuracy, sound judgment, and strong organizational skills. You'll help validate data, maintain processes, support system changes, and contribute to reliable day-to-day platform operations. The position also provides opportunities to analyze operational performance and identify improvements that enhance efficiency and service quality. You'll collaborate with internal teams and cross-functional stakeholders while contributing to projects, testing, and continuous improvement initiatives. This role is particularly well suited to an analytical, detail-oriented professional who enjoys learning, solving problems, and making complex operations run smoothly.

Accountabilities:

• Support the administration and day-to-day operational execution of the residency matching process and related platform activities.
• Execute match-related activities and validate operational data to maintain accuracy, integrity, compliance, and adherence to critical timelines.
• Develop, review, and maintain operational schedules, procedures, workflows, business processes, standard operating procedures, and operational guides.
• Assess new system functionality, policy changes, and business requirements, incorporating relevant updates into processes and documentation.
• Prepare operational reports, performance metrics, and ad hoc analyses to support decision-making and identify opportunities for improvement.
• Support testing for system releases, enhancements, implementations, and operational changes, working with relevant stakeholders to validate functionality.
• Participate in continuous improvement initiatives designed to strengthen operational efficiency, data quality, processes, and service delivery.
• Provide additional support to client-facing teams during peak periods and help maintain timely, accurate, and high-quality communications.
• Contribute to cross-functional projects and provide operational guidance, knowledge sharing, and coordination to colleagues and internal stakeholders.
• Identify operational risks, inefficiencies, and improvement opportunities, using data and process insights to recommend practical solutions.
• Take on additional operational responsibilities as required while maintaining strong ownership, accountability, and attention to detail.

Requirements:

• Bachelor's degree in business administration, operations management, analytics, health administration, public administration, or a related discipline.
• At least 3 years of experience in operations, administration, client services, project coordination, business coordination, process management, or a related field.
• Strong critical-thinking, analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities and deadlines simultaneously.
• Demonstrated experience analyzing data and translating findings into actionable operational insights or process improvements.
• Exceptional attention to detail and a consistent commitment to accuracy and data quality.
• Experience identifying opportunities to improve business processes and operational workflows.
• Ability to learn and adopt new technologies, systems, automation solutions, and AI-enabled productivity tools.
• Experience supporting system implementations, testing activities, operational changes, or technology-driven process improvements is an asset.
• Strong ability to work independently while collaborating effectively with distributed teams and multiple stakeholders.
• Proficiency with Microsoft 365, particularly Excel, Teams, and SharePoint.
• Familiarity with CRM platforms such as HubSpot or comparable systems is an asset.
• Strong communication, prioritization, time-management, and decision-making abilities, with sound judgment in a fast-paced environment.
• A proactive, adaptable, and collaborative mindset, with a strong interest in continuous improvement and systems thinking.
• Bilingual proficiency in English and French is considered a strong asset.

Benefits:

• Salary: $55,000–$65,000 CAD annually, commensurate with experience.
• Remote-first: Fully remote work from anywhere in Canada.
• Employment: Full-time, permanent position.
• Health & wellness: Comprehensive benefits program.
• Retirement: Industry-leading defined contribution pension plan.
• Professional development: Opportunities for continuous learning, quality improvement, and career development.
• Work environment: Equitable, diverse, inclusive, collaborative, and supportive workplace culture.
• Flexibility: Remote environment designed to support effective collaboration and professional growth.
• Additional considerations: Occasional travel and overtime may be required to support critical operational deadlines.