Facilities Coordinator

Facilities CoordinatorThe facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client's needs. This position will be responsible for supporting the day-to-day office and client request to provide a well-managed and well-maintained office environment. This individual will also place an emphasis on a positive response to all concerns and needs of the client, health and safety, and quality programs, in coordination with the client's goals and objectives.· Provide general overall facility management services, including continuous monitoring of office/facility· Main Point of contact for visiting Executives; including special events and meeting setups· Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery· Follow up with clients to ensure customer satisfaction· Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action· Remain knowledgeable regarding all operational aspects of building systems· Coordinate with outside contractors for the service and repair of equipment· Follow protocol for effective building-specific maintenance and safety procedures· Maintain on-going communication with contractors, client, and team· Assist with site inspection within the assigned building portfolio· Create work orders and assign work orders to the Cushman & Wakefield Facilities Solution Staff, subcontractors, and vendors.· Making decisions autonomously via obtaining approval from CW Management team· Report on open and closed work orders and check the status of open work orders with the assigned party· Request, review, and submit work orders, bids, and proposals from vendors· Verify final invoice pricing and process payments in a timely manner via CW Management team and remain within budget parameters· Assist in the monitoring and assessment of vendor performance working in conjunction with CW Procurement team· Seeking quotes from vendors prior to completion of work.· Manage complex work orders such as environmental issues and disaster recovery· Create and record appropriate written communication between all parties· Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates· Provide process and procedures training and direction to client colleagues· Management offsite client storage facilities· Assist with measuring and reporting key performance indicators against service level agreements· Maintain office environment and act as office coordinator for snacks and beveragesKEY COMPETENCIES· Communication Proficiency (oral and written)· Customer Focus· Initiative· Sense of Urgency· Multi-Tasking· Detail Oriented· Financial Knowledge· Time Management Skills· Team OrientationIMPORTANT EDUCATION· High school diploma or a General Equivalency Diploma (GED) requiredAssociates or Bachelor's degree in facilities management, building, business or other related field preferredIMPORTANT EXPERIENCE· A minimum of 3 years of work experience in an administrative, accounting or tenant services capacity· Experience with data entry, expansive reporting, scheduling and communications· Previous customer service experience· Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred ADDITIONAL ELIGIBILITY QUALIFICATION S· Working knowledge of computer software programs and base building systems· Computer proficiency with Microsoft Office 365 Suite (Teams; MS Word, Excel and PowerPoint)· Demonstrated ability to exercise good judgment· Excellent interpersonal skills & demonstrated ability to exercise good judgment.· Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends· Knowledge of Financial Systems (Yardi a plus)WORK ENVIRONMENT· This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.PHYSICAL DEMANDS· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.· While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction, and the ability to lift up to 40 pounds.AAP/EEO STATEMENT· C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.OTHER DUTIES· This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.· Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.