Account Manager

Client Success Account ManagerWe're hiring a Client Success Account Manager to own the day-to-day partnership with one of our enterprise retail and fashion brands. You'll be the trusted operator embedded with our client's customer's marketing and e-commerce team.This is a hands-on, high-ownership role inside a customer function with rapid career progression opportunity. You'll support leadership in managing run reporting, drive usage, hold response-time standards, and surface the strategic needs for our clients in addition to identifying SOP opportunities and implementing AI workflows/skills to improve operations and operating KPIs.What you'll own:Manage sales to client onboarding process. Participate in sales discussions and create client onboarding resources, serving as the primary liaison across all stages of the customer lifecycle (including sales, onboarding, pilot, and long-term engagement).Training and enablement. Build and maintain training programs for Spangle merchant tools, then train client teams to use them on their own, from setup and best practices to reading the results, so they can track and improve their AI product discovery and conversion objectives.Client reporting and QBRs. Own client facing materials and reporting end to end in partnership with our product team., from dashboards and funnel diagnostics to attribution analysis. Turn the results into clear business takeaways, spot growth opportunities, and prepare leadership for stakeholder meetings and QBRs.Strategic partner & voice of the customer. Be a trusted partner to client team to identify opportunities to leverage Spangle to improve their business. Partner with Product, Engineering, and AI Research to ensure client feedback and business priorities inform roadmap decisions.Account health and adoption. Drive training, usage and response-time standards across your accounts. Monitor health signals — usage, sentiment, expansion potential — and flag risk early with a clear plan.Data-to-decision translation. Support leadership team to turn A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that demonstrate ROI and incremental revenue impact.What We're Looking For3–6 years in account management, customer success, performance marketing strategy, or a digital agency role serving retail and e-commerce brands.Direct ownership of enterprise customer relationshipsDomain expertiseSubject-matter fluency in performance marketing and/or e-commerce — you can hold a conversation about CVR, ROAS, AOV, CAC, and CLV and understand the story behind the numbers.Hands-on with major e-commerce platforms (Shopify, SFCC, Magento, WooCommerce) and analytics tools (GA4, Shopify Analytics, Mixpanel, or similar).Working knowledge of paid social, paid search, SEO/SEM, email, and affiliate, and how each affects e-commerce unit economics.Fashion or retail merchandising mindset — you understand how the brand thinks about its shopper, not just the funnel.Communication and operating styleExecutive presence — you can hold the room with a VP of E-commerce and translate technical results into business decisions.AI-fluent daily operator — Claude, GPT, or Perplexity in your daily workflow, constantly identifying opportunities to optimize workflows.Product-management mindset — you scope, prioritize, and synthesize SOP opportunities.Systems thinker and critical thinker — you spot the pattern before the third instance and design the fix.Nice to haveBackground at a top digital agency or at a high-NPS retail-tech startup.Experience contributing to a reference customer or customer-marketing program.Early CS or account-management hire at a company that scaled past $20M ARR.What we offerDirect partnership with Spangle's leadership teamCompetitive base, equity, and variable comp tied to customer expansion outcomes.An enterprise customer roster recognized across the industry.Health, dental, and vision insurance; 401(k); unlimited PTO.How we operateGenAI-native in how we build, sell, and operateHigh ownership, low overhead, and bias toward actionFocus on speed, experimentation, and executionDeep emphasis on creating clear, demonstrable customer valuePreference for builders and operators over hierarchyStrong belief in in-person collaborationHow to ApplySend us:Why this role and why now?Three accounts you personally owned in the last 24 months — what you drove, the outcomes, and what you would do differently.A description of your AI stack and one automation you've built that compounded your output.