Business Office Manager

Job Description

Job Description

Business office Manager

Department: Business Office

Reports to: Chief Operating Officer

About Us

At THINK Neurology for Kids, we are redefining the patient experience in pediatric neurology. Our team provides accessible, comprehensive, and high-quality care for children and families, while maintaining meaningful, personal connections. We are a fast-growing, mission-driven organization focused on innovation, efficiency, and delivering world-class neurological care.

About the Role

We are seeking a Business Office Manager to lead our billing and revenue cycle operations. This role is critical to ensuring a seamless financial experience for patients while optimizing the performance of our business office.

You will oversee daily operations, develop a high-performing billing team, and partner closely with clinical and administrative leaders to drive results.

What You’ll Do

• Lead and manage all business office operations, including billing, collections, and accounts receivable
• Oversee claim lifecycle from submission through resolution, including denials and appeals
• Monitor key revenue cycle metrics and implement process improvements
• Supervise and develop billing team members
• Partner with front office and clinical teams to optimize workflows and patient experience
• Manage patient inquiries and ensure timely resolution of billing concerns
• Oversee refunds, credit balances, and daily financial reconciliation
• Support reporting and provide insights to leadership on financial performance
• Ensure compliance with payer requirements including Medicare, Medicaid, and commercial insurers

What You’ll Bring

• 5+ years of medical billing experience, with at least 2 years in a leadership role
• Strong knowledge of revenue cycle operations, CPT and ICD-10 coding, and payer guidelines
• Experience managing denials, appeals, and AR performance
• Proven ability to lead teams, prioritize work, and drive accountability
• Strong analytical, organizational, and communication skills
• Experience with practice management systems and healthcare technology

Preferred:

• Degree in healthcare administration, finance, or a related field
• Coding or billing certifications (CPC, etc.)

Why THINK

• Mission-driven, patient-centered culture
• Opportunity to make a meaningful impact on children and families
• Collaborative leadership team and growth-focused environment
• Commitment to innovation and continuous improvement

Equal Opportunity Employer:

THINK Neurology for Kids is an equal opportunity employer and values diversity at all levels of the organization.