Shift Lead, Restaurant - HRC Atlantic City

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Job Description:

Hard Rock International (HRI) is one of the most globally recognized companies with venues in
over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®,
Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock
Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning
with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of
authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations
around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in
Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D.
Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth
consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by
Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as
one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer
in the Travel Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels
Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey
conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years.
For more information on Hard Rock International, visit or
shop.hardrock.com.

The FOH Supervisor is responsible for assisting the bartenders, servers, hosts and bussers with
the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales
growth and ensuring all standards and legal obligations are followed. The FOH Supervisor also
supports cafe senior leadership in upholding all brand standards and core values, while meeting
or exceeding Hard Rock business objectives.

Serve as a mentor and coach to develop hourly staff members into Hard Rock brand
ambassadors and industry leading customer service
Greets employees as they begin their shift to promote a positive work environment.
Continuously provides employees with verbal recognition, direction, and support.
Motivate employees daily by having a positive attitude and having an open line of
communication.
Communicates with employees to keep them informed or restaurant, regional, and
corporate procedures.
Communicates with managers to evaluate work procedures, review standards, identify
methods for increasing efficiency or effectiveness, and respond proactively to any needs
that have arisen.
Trains and empowers employees to exercise good judgment to make decisions regarding
guest service satisfaction by adhering to company training standards
Monitors/coaches employees on performance, compliance with procedures and workload
Ensure employees follow safety, sanitation and security procedures.

Listens to comments, criticisms, and feedback from customers, employees and other
managers to gain an understanding of areas of strength and opportunity to improve


personal/restaurant performance.
Creates and modifies the weekly work schedule to accommodate employees, volume or
other emerging trends.
Present a professional image to employees, guests, clients, owners and investors.
Operate ethically to protect the image of Hard Rock.
Utilize programs designed to help Save the Planet.
Possess a self-motivated approach to their own personal and professional

This job description reflects the position’s essential functions; it does not encompass all of the
tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS
2+ years in a Supervisory role with high volume exposure in a casual- themed, full-
service restaurant.
Strong knowledge of food handling
Bartending experience preferred
Influencing the training and development is a necessary strength, so a background in
training is a plus.
SKILLS
Ability to learn and bring out of the box ideas to their team.
Genuine enthusiasm and aptitude for serving people.
Excellent verbal and written communication skills.
High level of business acumen and common sense.
Demonstrates strong problem solving skills through ability to diagnose and implement
solutions.
Must possess strong communication and listening skills, excellent speaking, reading and
writing.
Comprehend and use technical or professional language, either written or spoken, to
communicate complex ideas.
Ability to effectively pitch and present information in one-on-one and group situations to
media, customers, clients, partners and other employees of the organization.
Multiple language abilities a plus, fluency in English required.
Leading by example and running shifts tied into our core mottos and values.
Help insure that food and beverage specifications, quality and recipe inherence is up to
HR standards.
Help maintain proper managing coverage in all aspects of FOH operations.

PHYSICAL DEMANDS
Ability to move throughout the corporate office and cafes during visits (standing,
walking, kneeling, and bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry)
up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. 
Ability to travel via auto or airplane for long periods of time. 

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL –
SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard
Rock welcomes and encourages applications from people with disabilities. Consistent with the
Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable
accommodation when requested by a qualified applicant or employee with a disability, unless
such accommodation would cause an undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment, including the application
process. If reasonable accommodation is needed, please contact a member of our Human
Resources team.

Disclaimer 
While this is intended to be an accurate reflection of the current job, management reserves the
right to revise the current job or to require that other or different tasks be performed when
circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical
developments).

Pay Range:

$18 - $26/Hourly