Human Resources Service Center Manager

Location: Bay Area (San Mateo / Redwood City area) – 5 Days Onsite Per Week Duration: Late June through October

LOCAL CANDIDATES ONLY

Scope of Work: This is a backfill engagement. The contractor will step in immediately to manage the daily operations of an HR Service Center team, serving as the hands-on leader for a Tier 1 HR support function in a large, complex organization. Core Responsibilities Overseeing a team of approximately 13–19 associates and ensuring consistently high-quality HR customer service Managing case resolution through ServiceNow, maintaining SLA adherence, and tracking operational metrics Handling escalated HR inquiries and supporting complex employee needs Leading daily team meetings, providing coaching, and driving individual and team performance Managing inbound call triage and routing using Cisco phone systems and telephony tools Supporting I-9 processing and compliance Collaborating with HR leadership on process improvements and service delivery optimization Key Requirements 7+ years of HR experience; 3+ years in a people management role Call center or HR Service Center management experience in a large, complex organization is required – this is non-negotiable Hands-on experience with ServiceNow for case management and service request tracking is required Proficiency with Cisco telephony systems , including call triage and call routing/rendering Strong knowledge of HR policies, onboarding, benefits, and I-9 compliance Familiarity with HRIS and employee portal tools; Oracle HCM experience is a plus Bachelor's degree or equivalent experience required; SHRM-CP or PHR preferred #J-18808-Ljbffr Triune Infomatics Inc