Senior Director, Sales - Customer Service AI

About the Role Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. This newly formed sales role is part of a dedicated overlay team, purpose-built to accelerate growth for Uniphore Customer Service AI (CSAI) — our flagship suite of AI agents that transforms how enterprises deliver customer experiences at scale. The team operates alongside the existing field sales organization with a focused mandate to drive pipeline, develop strategic accounts, and close enterprise deals specifically within the CSAI solution set. In addition to your overlay responsibilities, you will carry and own a direct book of business, running full-cycle deals independently from prospecting through close. This is a ground‑floor opportunity for a commercially driven sales leader who thrives at the intersection of enterprise relationships, consultative selling, and cutting‑edge contact center AI. Locations Palo Alto, CA or New York City. What You'll Do Drive pipeline generation and enterprise deal closure for Uniphore Customer Service AI, including the Conversation Insights Agent, Real‑time Guidance Agent, Communication Recording Agent, and Self‑Service Agent. Partner with the existing field sales team in an overlay capacity, providing deep CSAI solution expertise to accelerate and close strategic opportunities. Own a direct territory and book of business, managing the full sales cycle independently—from prospecting and qualification through negotiation and close. Build deep, trusted relationships with senior stakeholders across the customer organization—including CX leaders, Contact Center Operations leaders, CIOs, and CDOs. Understand each customer's service delivery challenges, operational metrics, and AI readiness to position Uniphore CSAI as a measurable transformation lever. Collaborate cross‑functionally with Sales Engineering, Customer Success, Product, and Executive Leadership to deliver tailored, outcome‑focused solutions. Develop and manage multi‑stakeholder account plans with clear paths to expansion across the Uniphore Customer Service AI product suite. Forecast accurately and maintain a healthy, well‑qualified pipeline; provide regular reporting to sales leadership. Serve as a feedback loop to Product and Go‑to‑Market leadership, contributing field insights that influence Uniphore's CSAI roadmap and competitive positioning. Maintain expert‑level knowledge of Uniphore Customer Service AI, the competitive CX landscape, and enterprise AI trends. Expect moderate domestic and international travel. What You Bring 7+ years of experience in strategic or enterprise software sales, with a proven track record of closing and expanding large, complex accounts. Prior experience selling AI‑powered contact center or customer service automation solutions (e.g., NICE, Verint, Genesys, Five9, Talkdesk, or similar). Experience selling into contact center, customer experience, conversational AI, or CX technology markets; familiarity with CCaaS, WEM, or quality management solutions strongly preferred. Demonstrated success growing revenue and navigating multi‑stakeholder buying cycles in Fortune500 or large enterprise environments. Exceptional communication, executive presence, and negotiation skills—equally comfortable with a VP of Customer Experience and a CIO. Consultative, value‑based selling approach with the ability to connect AI capabilities to measurable CX and operational outcomes. Strong business acumen and ability to translate technical concepts into business value for non‑technical audiences. Comfort working in an overlay model—collaborating with field AEs while also independently owning and closing direct deals. Experience managing complex, multi‑threaded sales cycles involving cross‑functional teams and extended sales motions (6–12 months). Bachelor's degree or equivalent professional experience. Bonus Points Familiarity with real‑time agent guidance, conversation intelligence, or AI‑powered self‑service technologies. Experience partnering with GSIs (e.g., KPMG, Cognizant) or CCaaS platforms to co‑sell or layer in AI solutions. Compensation and Benefits Hiring Range:$321,400–$441,950for primary location of PaloAlto,CA. The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre‑IPO stock options, and benefits including medical, dental, vision, 401(k) with a match, and more. Generous paid time off, paid holidays, a paid day off for your birthday, and other paid leave policies support employees through all phases of life. Equal Opportunity Employer Uniphore is an equal‑opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #J-18808-Ljbffr Uniphore Technologies North America Inc