Business Account Specialist - Bilingual

Why join this team? Competitive pay with incentive-based earning potential Up to $2,500 sign-on bonus Comprehensive benefits: medical, dental, vision, life insurance, disability coverage 401(k) with company match Paid time off: up to 15 vacation days, holidays, and personal days Paid parental leave, adoption assistance, and tuition assistance Hybrid work model (home + in-office schedule) Requirements: Bachelor’s degree or one or more years of relevant experience (work and/or military) Bilingual in English and Spanish Prospecting and opportunity identification skills Strong phone communication and product knowledge Ability to explain complex billing details clearly De-escalation and interpersonal skills Ability to navigate multiple systems simultaneously What you’ll do: Customer onboarding & support: Verify products, guide customers through billing, and ensure a smooth onboarding experience. Outbound account management: Make proactive calls to small business customers to maintain account health and present relevant offers. Upselling & prospecting: Identify new business needs, referrals, and growth opportunities within existing accounts. Product advisory: Recommend plans, services, and features to optimize customer accounts. Customer experience delivery: Handle billing concerns, de-escalate issues, and provide clear, value-driven solutions. #J-18808-Ljbffr Quality Talent Group