Account Manager

Account Manager

Manages and directs regional/market-based customer account support and sales activities relative to business development.

Essential duties and responsibilities:

• Achieve sales growth targets and market share gains.
• Develops and maintains relationships with assigned key customer contacts and corporate departmental decision-makers to assure complete understanding and knowledge of customer operational and menu objectives/plans and customer political atmosphere.
• Defend organization from competitors and provide feedback to appropriate management team regarding the competitive landscape.
• Establish and execute regularly scheduled executive review process with both corporate senior managers and critical regional stakeholders.
• Prepares and communicates monthly progress reports relative to business development, quotes, and/or summary of activities.
• Coordinates and communicates results of all new product field testing and takes immediate action to resolve any product performance issues that may arise during the test period.
• Investigate and determine cause of customer initiated issues related to product functionality and/or service levels and provides timely internal and external communication of corrective actions implemented.
• Serves as liaison between customer and all associated company divisions as required.
• Attend and coordinate customer and industry related trade shows and conventions.
• Reliable attendance is a must.
• Other duties as assigned.

Knowledge, skills and abilities:

• Customer Service-Knowledge of principles and processes for providing customer service.
• Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling products or services.
• High Language Skills-Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Intermediate Mathematical Skills-Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• High Reasoning Skills-Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Computer Skills-MS Word, MS Excel, PPT, PBS

Education and/or experience:

• Minimum Associate's Degree, Bachelor's Degree preferred;
• Minimum one (1) year prior work experience; Or equivalent combination of education and experience

Supervisory responsibilities:

• Does not supervise staff