Administrative Specialist

Intake Specialist/AdminSERVPRO Denver SE is an industry leading water, mold, and large loss fire restoration company. SERVPRO quickly responds to property damage emergencies ranging from multimillion-dollar disasters to those suffered by individual businesses and homes.SERVPRO Denver SE is aggressively growing and expanding creating upward mobility / new career opportunities. We believe in promoting from within supporting the growth and success of our team members.Compensation: $22-25 an hour, DOEPerks:Weekly Pay SchedulePTO, Sick Pay, Paid HolidaysMedical, Vision, Dental, Life InsuranceOffice Coffee, Tea, & SnacksJoin one of the largest and best SERVPRO Franchises!Summary: The Intake Specialist serves as the first point of operational coordination for all incoming mitigation and reconstruction opportunities across the Colorado franchises. This role is responsible for ensuring that every new job is captured, documented, prioritized, and communicated correctly at the time of first contact. The Intake Specialist supports operational efficiency by ensuring jobs enter the system accurately and completely, allowing Project Managers, Production Coordinators, and Job File Coordinators to execute work without delays caused by missing information or inconsistent documentation.Primary Duties:Serve as the first point of contact for new loss calls, referrals, and inbound service requests.Collect and document all required loss information and customer details.Provide customers with clear expectations regarding next steps, response timelines, and inspection scheduling.Ensure all inbound opportunities are logged immediately and accurately.Create new job files in WorkCenter and internal tracking systems.Confirm all required intake information is documented including: Property owner contact information. Insurance carrier and claim informationAnswer incoming calls and warm transfer to personnelProvide daily job intake summaries to operations leadershipEnsure jobs move from intake to production without administrative delaysWeekly office task support or HR assistanceQualifications:2-4 years of complete Administrative Assistant duties and responsibilitiesHigh school diploma, degreed or equivalent work experience requiredPreferred experience includes; Administrative coordination or intake managementRestoration, construction, or insurance claim environmentsExcellent communication skillsStrong organizational and communication skillsAbility to manage high call volume and task prioritizationStrong attention to detailProblem solving and prioritization skillsComputer system skills, Workforce, CRM, Microsoft Excel or tracking toolsAbility to work in a fast-paced environmentConfidence in coordinating across multiple teamsSERVPRO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.