Hotel Front Desk Agent - Night Auditor

Job Description

Job Description

Candlewood Suites St. Charles is seeking a dependable, friendly, and flexible Front Desk Agent to join our team.

Important: Please apply only if you can work the required combination of morning, evening, and overnight shifts.

Required Schedule Availability

Applicants must be available to work all three shifts :

• 7:00 a.m.–3:00 p.m.

• 3:00 p.m.–11:00 p.m.

• 11:00 p.m.–7:00 a.m.

The regular schedule will include two overnight shifts from 11:00 p.m.–7:00 a.m. The additional scheduled shifts will include both the 7:00 a.m.–3:00 p.m. shift and the 3:00 p.m.–11:00 p.m. shift.

This is not a position where applicants may select only one preferred shift. Candidates must be able and willing to work mornings, evenings, and overnights. Weekend and holiday availability is also required.

Compensation:

$17 per hour

Responsibilities:

Front Desk Responsibilities

• Welcome guests and provide friendly, professional service

• Complete guest check-ins, checkouts, and reservation updates

• Answer telephone calls and respond to guest questions

• Process payments, deposits, and credit card authorizations accurately

• Handle guest concerns professionally and notify management when assistance is needed

• Maintain accurate front desk records and complete assigned shift reports

• Communicate effectively with housekeeping and maintenance

• Follow hotel safety, security, privacy, and cash-handling procedures

• Monitor the property and respond appropriately to guest needs

• Keep the front desk, lobby, guest laundry room, and other public areas clean and organized

• Check and empty trash in assigned public areas

• Assist the housekeeping department with washing, drying, folding, and organizing hotel laundry as needed

• Complete additional duties assigned by management

Night Audit Responsibilities

• Complete the hotel’s nightly audit procedures accurately and on time

• Review guest accounts, room charges, payments, and transaction postings

• Correct or report discrepancies according to hotel procedures

• Balance cash, credit card, and other payment transactions

• Process no-shows and verify reservation information

• Run the end-of-day process in the hotel’s property-management system

• Prepare, organize, and distribute required daily reports

• Set up the front desk and prepare necessary information for the morning shift

• Monitor hotel activity and help maintain a safe, secure environment overnight

• Respond to guest requests and concerns while working independently

• Communicate any incidents, account issues, or unfinished tasks to management and the next shift

Qualifications:

• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must have graduated high school, received a GED or equivalent
• 1+ year of hotel industry experience or related job preferred

• Previous hotel, front desk, night audit, or customer-service experience is preferred

• Open availability for all three shifts is required

• Must be dependable, punctual, and flexible

• Strong communication and guest-service skills

• Basic computer, data-entry, and math skills

• Ability to follow detailed night audit procedures

• Ability to work independently during overnight shifts

• Ability to remain calm and professional in challenging situations

• Willingness to assist with laundry and public-area cleaning

• Ability to stand for extended periods and lift, push, or carry items required for regular hotel duties

About Company

Candlewood Suites by IHG is a trusted extended-stay hotel brand dedicated to making every guest feel at home. Whether guests are staying for a few nights or several weeks, they rely on us to provide a clean, comfortable, and welcoming environment.

At Candlewood Suites St. Charles, we believe our team members are the heart of our success. We foster a supportive, respectful, and team-oriented workplace where every employee is valued and every role makes a difference. Our housekeeping team is essential to delivering the exceptional guest experience we're known for, and we take pride in maintaining the highest standards of cleanliness and hospitality.