LEAD PATIENT ACCT SPECIALIST-CUSTOMER SERVICE

Responsibilities Universal Health Services (UHS) - Western Region Consolidated Business Office (WCBO) The Western Region Consolidated Business Office delivers comprehensive insurance revenue services to our affiliated UHS facilities, encompassing billing, collections, cash posting, pre‑access management, variance analysis, and customer service. Our dedication to associate satisfaction and growth is recognized by industry leaders, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development. Job Description: Lead Patient Account Specialist-Call Center Monday-Friday 8:00AM-4:30PM, possible Saturdays The Lead Patient Account Specialist provides excellent support to department employees by answering questions, providing necessary coaching, and performing quality assurance audits. The Lead works closely with the offshore team by collaborating on calibration and audit activities as well as responsible for basic Customer Service duties: Handles incoming/outgoing customer calls and reroutes calls to appropriate departments. Provides product/services healthcare information, resolves issues, and ensures customer satisfaction. Qualifications Experience: 3+ years supervisory call center/healthcare customer service experience. Education: High School or equivalent. Requirements: Experience with acute care medical billing, explanation of benefits, and collections. Computer proficiency: Microsoft Works, Excel, and database entry. Ability to handle multiple tasks and remain patient under pressure. Strong problem‑solving skills. Benefits Challenging and rewarding work environment Growth and Development Opportunities within UHS and its Subsidiaries Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401k plan with company match About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. #J-18808-Ljbffr Universal Health Services, Inc.