Senior Technical Support Engineer

Job Description

About Acedevshop

Acedevshop is a software development agency with a team of approximately 50 experienced software engineers. We specialize in technical consulting, custom software development, and end-to-end project delivery.

As part of our growth strategy, we are expanding our presence in the U.S. market through structured partnerships with U.S.-based developers and technical professionals who can help us build strong client relationships and support project success.

About the Role

We are looking for a U.S.-based Technical Client Partner / Solutions Consultant to help coordinate client communication, support technical discussions, gather project requirements, and ensure smooth collaboration between clients, developers, candidates, and our internal engineering team.

This role is ideal for someone with software engineering experience who is comfortable speaking with clients, understanding technical needs, and representing an engineering team professionally.

Responsibilities

Participate in client meetings, discovery calls, and technical discussions

Gather, clarify, and document project requirements

Translate business needs into clear technical solutions

Represent Acedevshop professionally during client interactions

Support technical interviews and candidate evaluations when needed

Coordinate communication between clients, developers, and internal teams

Provide technical guidance, solution recommendations, and project insights

Help ensure successful project execution from discovery through delivery

Build long-term client relationships through clear and reliable communication

Requirements

Must be based in the United States

Native or fluent English speaker with excellent communication skills

Software engineering experience or strong technical background

Comfortable leading client meetings and technical conversations

Ability to explain technical concepts to both technical and non-technical stakeholders

Strong organizational and documentation skills

Self-motivated, reliable, and comfortable working in a remote environment

Ability to collaborate effectively with distributed engineering teams

What We Offer

Long-term collaboration opportunities

Fully remote and flexible work environment

Revenue-sharing partnership opportunities

Access to a strong engineering team for project delivery support

Opportunity to help expand a growing software agency in the U.S. market