Workflow Coordinator

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. A Workflow Coordinator will be providing excellent customer service coordinating the workflow of the department and handling the administrative duties. A Workflow Coordinator must work with other Coordinators and Supervisors to assure smooth transition between shifts. The role will provide suggestions, be pro-active, and lead and motivate staff to ensure first-rate employee/staff relations. RESPONSIBILITIES Utilize organizational and communication skills, with a strong attention to detail and a pleasant and professional demeanor, to provide exceptional customer service to those attorneys and staff using the Word Processing Department Manage and prioritize workflow during shift to meet attorney deadlines Perform all duties of a Document Specialist when applicable Coordinate workflow from and to other shifts using the Shift Status email, written instructions and/or verbal communication Provide exceptional customer service through various forms of communication including work requests, emails, telephone, and messages Work with Supervisor and Coordinators to maintain, update, and implement department procedures and instructions Apprise Supervisor of problems or potential problems, including staff performance and/or employee relations Assist in other Document Processing and Firm projects and functions as needed REQUIREMENTS Associate’s degree, Secretarial degree, or equivalent experience 5+ years’ experience in a legal document production environment and/or legal secretarial experience Familiarity with legal terminology and law firm environment required Advanced knowledge of Document Management Systems (DMS) and Microsoft Office applications (Excel, Outlook, Word, and PowerPoint) Excellent skills in spelling, grammar, punctuation, sentence structure, and proofreading Ability to organize and prioritize multiple assignments Strong initiative required; ability to work independently with minimal direct supervision Ability to excel under pressure and provide quality work product Possess strong communication, interpersonal, teamwork and customer service skills The Compensation range for this role is up to 29.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. #LI-MM1 Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity. Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions. Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community. Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment. Follow Us: LinkedIn