Senior Account Manager

Job Description

Job Description

Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different , play different .

We are seeking an experienced Account Management Senior to consistently deliver the best customer experience for Cartamundi clients.

Key Responsibilities:

• Lead and develop the Account Management team to consistently deliver a best-in-class customer experience while achieving profitable growth aligned with Cartamundi objectives.

• Own overall customer portfolio performance, including revenue, margin, service levels, and long-term account health across all assigned accounts.

• Establish strategic account plans for key customers, identifying growth opportunities, risk mitigation strategies, and margin improvement initiatives.

• Coach and mentor Account Managers on customer engagement, problem-solving, negotiation, and decision-making to strengthen team capability and consistency.

• Oversee customer escalation management, ensuring timely resolution of complex issues while protecting customer relationships and Cartamundi profitability.

• Drive alignment between customer expectations and operational capabilities, partnering cross-functionally with operations, finance, supply chain, and production leadership.

• Ensure excellence in RFQ and pricing strategy, guiding the team on accurate, competitive, and margin-focused quotations.

• Own forecasting accuracy and demand visibility, ensuring reliable inputs into production planning, raw materials and financial projections.

• Lead KPI performance management, analyzing key metrics (service, delivery, margin, efficiency) and driving continuous improvement initiatives across accounts.

• Deliver executive-level reporting and insights, translating data into actionable strategies for senior leadership and key stakeholders.

• Act as the voice of the customer at a strategic level, influencing product, service, and operational decisions to enhance competitive positioning.

• Standardize and optimize account management processes, tools, and best practices to drive efficiency, scalability, and consistency across the team.

• Partner with Sales and Business Development to support new business opportunities, account expansion, and contract negotiations.

• Ensure strong cross-functional collaboration, reinforcing a culture of accountability and teamwork aligned with Cartamundi KPIs and priorities.

• Drive a culture of ownership, accountability, and continuous improvement within the Account Management organization.

Qualifications and Requirements:

• Minimally a bachelor’s degree in Business Management or related field.

• Minimum 8 to 10 years of experience in manufacturing Account Management.

• Strong analytical, communication, and negotiation skills

• Bilingual (English & Japanese) Spanish is a plus

• Potential Travel: 30% to 60% (domestic and international)

Benefits an Account Management Senior can expect from Cartamundi:

• Competitive pay
• Climate controlled facility
• 401(k) with company match
• Health, dental, and vision insurance starting day one
• HSA (Health Savings Account) and FSA (Flexible Savings Account)
• Life insurance
• Short-Term and Long-Term Disability
• Paid time off
• Tuition reimbursement
• Employee discounts on daycare, gym memberships, travel, and much more

Physical Requirements and Working Conditions:

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation(s). Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires the ability to:

• Work effectively with other team members, through use of verbal and written communication, including typing, through use of fingers on a keyboard.
• May need to perform sedentary work, sitting for long periods of time) on various computer systems
• This Account Management Senior position is located in Dallas, TX.

Apply today and discover the magic of making a difference at Cartamundi!

Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify .

Candidates must be 18 years old to work for Cartamundi.

No agencies please. No sponsorship available.

About Cartamundi:

At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people – across cultures and generations – and to embrace shared experiences.

We are a worldwide leader in playing cards and in “play” solutions.

Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle®, HRO®, Bee®, Copag®, Shuffle® and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands.

At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly®, Uno®, Magic: The Gathering®, Guess Who ®, Pokémon®, Trivial Pursuit® every day.

As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, and applications that can get our consumers and communities to truly live different and play different.

We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.