Collections Specialist

Description

Overview:

JP Management is seeking a Collections Specialist to join our Accounting Department. The ideal candidate is a detail-oriented and results-driven professional with experience in collections, accounts receivable, property management, or a related field. They possess strong communication and problem-solving skills, are comfortable handling difficult conversations with professionalism, and can effectively balance customer service with collection goals.

This is a full-time, onsite position that will require being in our office 5 days a week.

Job Responsibilities:

• Collect outstanding balances, prioritizing accounts based on aging and balance amounts prior to referral to third-party collection agencies.
• Develop and maintain standard operating procedures (SOPs) for collections activities, including communications, notices, skip tracing, payment plans, and management reporting.
• Research, evaluate, and coordinate skip-tracing resources and tools to support collection efforts.
• Contact former residents via phone, email, and written correspondence regarding outstanding balances.
• Prepare and compile account documentation, including leases, ledgers, final account statements, and supporting records, for referral to attorneys or collection agencies.
• Review and validate disputed charges, conduct research, and resolve account discrepancies to ensure accurate financial records.
• Maintain the confidentiality and security of resident information in compliance with company policies and applicable federal, state, and local regulations.
• Investigate and resolve disputes with former residents while maintaining a professional and customer-focused approach.
• Review delinquent accounts and recommend write-offs in accordance with company policies and procedures.
• Manage in-house payment agreements and provide regular reporting on repayment progress.
• Accurately document collection activities, resident communications, and amounts collected within the collections database.
• Collaborate with Accounting, Property Management, and Operations teams to support collections objectives.
• Perform other duties as assigned.

Skills:

• 2+ years of collections, accounts receivable required. Property Management/Real Estate industry experience preferred.
• Strong verbal and written communication skills with the ability to effectively collect outstanding balances and resolve account disputes.
• Bilingual in English and Spanish highly preferred.
• Excellent organizational and documentation skills with attention to detail and accuracy.
• Ability to handle confidential resident information and maintain compliance with company policies and applicable regulations.
• Proficiency in Microsoft Office and property management/accounting software preferred.
• Strong problem-solving skills and the ability to work collaboratively with Accounting, Operations, and Property Management teams.

Salary: $25.00 - $30.00/hr

JP Management is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.