Senior Business Analyst

Job Title:Senior Business Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Role: Senior Business Analyst

Location: Omaha, NE (Onsite – 5 days a week)

Job Description:

We are seeking a Senior Business Analyst to lead business analysis and product delivery activities across shipment, waybill, unit train, and related transportation applications. In this role, you will partner closely with business stakeholders, product owners, and technology teams to define requirements, improve operational processes, support product roadmap development, and help deliver strategic initiatives that create measurable business value. This is an excellent opportunity for a seasoned analyst who brings transportation or logistics domain expertise and can translate complex business needs into clear, actionable technology solutions.

Responsibilities

• Lead end-to-end business analysis activities across transportation applications, including shipment, waybill, unit train, and related platforms

• Partner with business stakeholders, product owners, and technology teams to gather, analyze, validate, and document business and functional requirements

• Translate complex operational needs into clear user stories, process flows, business rules, and solution requirements

• Facilitate discovery sessions, workshops, and stakeholder meetings to align priorities, clarify scope, and drive decision-making

• Develop and maintain Level-0 and Level-1 process and system diagrams using tools such as Draw.io

• Support development and refinement of product roadmaps in partnership with business and product leadership

• Identify opportunities to improve operational efficiency, streamline workflows, and enhance user experience across transportation processes

• Drive prioritization of initiatives, features, and enhancements based on business value, operational impact, and delivery feasibility

• Collaborate with cross-functional teams throughout the delivery lifecycle, from requirements through implementation and post-production support

• Support test strategy, test case review, user acceptance testing, and validation of delivered solutions against business needs

• Assist with incident analysis, issue resolution, and production support activities to ensure stability and continuous improvement

• Create clear documentation, status updates, and executive-ready communication materials for key stakeholders

Qualifications

• Proven 7- 15 years of experience as a Senior Business Analyst supporting complex business and technology initiatives

• Strong domain knowledge in transportation, logistics, supply chain, rail, shipment, or related operational environments

• Demonstrated experience leading end-to-end requirements management, from discovery and analysis through testing and production support

• Experience developing product roadmaps and supporting product delivery in partnership with product owners and business stakeholders

• Hands-on experience using diagramming tools such as Draw.io to create Level-0 and Level-1 diagrams, process maps, and workflow documentation

• Strong ability to analyze business processes and identify opportunities for optimization and continuous improvement

• Experience writing business requirements, functional requirements, user stories, acceptance criteria, and process documentation

• Excellent stakeholder management, facilitation, communication, and relationship-building skills

• Proven ability to work across business and technical teams to drive alignment and successful delivery

• Experience supporting testing activities, including test planning, defect triage, and user acceptance testing

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

• Familiarity with Agile, Scrum, or hybrid delivery methodologies preferred

• Bachelor’s degree in business, Information Systems, Supply Chain, Logistics, or a related field preferred

The base salary for this position is $ 78,000 to $83,073 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 08/27/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#LI-Onsite
#Omaha
#Nebraska

Location:

USA, NE, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:


The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting View email address on aiapply.co . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE