Account Executive

Account Executive

Externally, this position is called Account Executive. Internally, it's referred to as SOW, short for Share of Wallet—because the focus is on expanding existing customer relationships rather than pursuing a long list of new accounts. You will partner with current Encore customers to expand services, secure renewals, add new locations, and become their go-to resource for all things fire protection.

These are not cold leads; you are stepping into established relationships where Encore has already proven our value. Your mission is to deepen that trust, uncover new opportunities, and keep the partnership moving forward year over year.

Success in this role comes from connecting with customers. If you enjoy helping customers, asking good questions, and spotting opportunities where others see routine work, this role will feel like a strong fit.

Key Responsibilities

You focus on the customers already in your book of business, making sure they stay with Encore, grow with Encore, and think of Encore first when new needs come up. On any given day, that means tracking renewals, uncovering cross sell and upsell opportunities across services and locations, and coordinating with internal teams so what we promise is what gets delivered. In this role, you will:

• Manage a defined book of existing customers with a focus on expansion, retention, and referrals.
• Identify upsell and cross-sell opportunities across systems, locations, and services, for example inspections, service, monitoring, and projects.
• Own the renewal process, tracking contract terms and dates, and engaging customers early to keep agreements current.
• Source and track public and private bid opportunities tied to your accounts, so we stay ahead of upcoming work.
• Act as a trusted advisor and primary point of contact for your customers, helping them navigate questions and decisions related to fire protection.
• Collaborate closely with service, installation, and operations teams to ensure a smooth, consistent customer experience from proposal through delivery.
• Build, review, and coordinate proposals and supporting documents in partnership with internal teams.
• Keep your activities, pipelines, renewals, and follow-ups organized and up to date in HubSpot, our CRM.

What You Bring to the Table

• Three to five years of professional experience, ideally in sales, account management, customer success, or other service-based roles
• Excellent communication skills, including clear verbal and written communication with both internal teams and customers
• Comfort working with tools such as Excel and PowerPoint, or Google Sheets and Slides, to track activity and support proposals
• Strong organization and attention to detail, with the ability to manage multiple accounts, renewals, and follow-ups at the same time
• A self-starter mindset with a team-first attitude, high level of ownership, and willingness to learn and adapt as the business evolves

What Will Make You Stand Out?

• You have experience using CRM software, and experience with HubSpot is considered a strong plus.
• You have experience working in a private equity-backed environment where KPIs, growth targets, and value creation plans are a regular part of the conversation.
• You have prior experience in fire protection, life safety, building services, facilities management, or another recurring service-based industry.
• You are familiar with ServiceTrade or similar industry specific service platforms.
• You have exposure to sales tools such as Dealhub, Convex Atlas, or ZoomInfo to support account planning and opportunity identification.
• You have a bachelor's degree in business, marketing, communications, or a related field.

Beyond the Paycheck

• Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. Expected salary ranges between $70,000 - $90,000 per year.
• Purpose-Driven Work Environment : We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code : Upon joining, you'll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we'll dress up when the situation calls for it.
• People-Focused Culture : We know our greatest strength is our people. That's why we've built a culture that encourages experimentation, learning, and improving together. You'll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness : Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.