Desktop Support Technician

Overview Seeking a Desktop Support Technician with 1–3 years of IT support experience to provide hands-on troubleshooting and support for Windows 10/11 environments. You’ll provision and configure laptops, printers, and peripherals, manage support tickets, and deliver excellent customer service to end users. Base pay range $28.00/hr - $30.00/hr Responsibilities Troubleshoot and resolve desktop hardware/software issues (Windows 10/11). Provision and configure laptops, printers, and peripherals for new hires. Manage support requests in a ticketing system (ServiceNow experience a plus). Deliver empathetic, patient, and service-oriented support to end users. Work independently and maintain focus during lab-based tasks. Document solutions and contribute to IT knowledge base. Requirements 1–3 years of desktop or IT support experience. Experience with Windows 10/11. Basic knowledge of desktop hardware/software troubleshooting. Strong customer service and communication skills. Ability to work independently and learn quickly. ServiceNow experience is a plus. Compensation $28/hr to $30/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits Medical, dental, and vision insurance HSA, FSA, and DCFSA account options 401k retirement account access with employer matching Paid sick leave and/or other paid time off as provided by applicable law Seniority level Associate Employment type Other Job function Information Technology Industries Banking #J-18808-Ljbffr