Courier (Move Specialist)

Department Overview In support of the OHSU Supply Chain & Logistics mission, this position on the Courier Services Team is responsible to provide timely and efficient transport and delivery of medical supplies, linens, sterile instruments, medicines, patient specimens, priority incoming & outgoing USPS & inter-company mail, cash, checks, payroll, etc. The critical functions of Courier Services team are to support the offsite clinics, including Family Medicine, Immediate Care, CHH1/CHH2, DCH central and dispersed, CHO Clinics, offsite pharmacies, and other dental and dermatology clinics, both OHSU and privately run. This position requires the safe operation of OHSU supplied motor vehicles and other industry related equipment to provide these services. The safe operation includes following all state and federal traffic laws. This position is responsible for providing excellent customer service to both internal and external customers of the OHSU community. Function/Duties of Position Material Transportation & Delivery * Transports materials throughout the OHSU campuses and Greater Portland Metropolitan Area on a pre-set, scheduled route. * Follows all Federal, State, and Local laws regarding motor vehicle operation and safety. * Adheres to all OHSU, departmental, parking, and safety policies and procedures when operating any motor vehicle. * Commonly transported materials include: US and inter-departmental mail, cash and check deposits, payroll, office and medical supplies, linens, lab specimens, event materials, medical and lab equipment, and other business furnishings. * Responsible for maintaining timeliness of the route and adjusting as needed to traffic or weather conditions. * Responsible for maintaining integrity of materials throughout the transport chain. * Requires the proper use of handheld devices for package tracking, signature capture, and GPS telemetrics. Vehicle Operation * Properly operates OHSU owned and leased vehicles, in accordance with all Federal, State, and local laws, as well as departmental policy and procedure. Completes daily vehicle inspections and documents as necessary. * Reports any discrepancies to appropriate coordinator or management team member. * Responsible for maintaining cleanliness of the interior and exterior of vehicles operated. * May be asked to install snow chains during inclement weather events. General Warehouse Activities * Assists in general upkeep of warehouse utilizing various types of equipment, including forklifts, pallet trucks, powered pallet trucks, swing masts, ladders, supply picking trucks, etc. * Performs various custodial duties in warehouse areas including sweeping, rack maintenance, mopping, and removing trash. Customer, Dispatcher, and Management Interaction * Provides excellent customer service to internal and external customers both in-person and over the phone. * Listens to customers' concerns and performs follow-up responsibilities as appropriate. * Serves as a helpful resource to customers regarding OHSU and departmental policies & procedures. * Uses strong written and verbal skills to communicate with customers, dispatcher, and manager in a prompt, professional and courteous manner. * Contacts dispatcher after each job is completed, or as otherwise instructed. * Responds to all phone calls, text messages, emails, and voice messages in a prompt and professional manner. * Informs dispatcher and/or customers of any delays or issues in completion of requested services. * Attends and participates in regularly scheduled staff meetings and/or one-on-one meetings. Clerical * Accurate and timely completion of all various paperwork associated with daily activities including: Deposit Logs, Delivery Receipts, Dock 4 Logs, Overtime & Vacation Request Forms, Timecard Correction Forms, VIR books, etc. * Returns completed paperwork to the responsible party. * Properly fill out and keep track of Delivery Services Job Tickets as they are completed and turn in to the Delivery Services Dispatcher no later than the end of shift; this includes: Customer Signature, Start and End Times, Job Notes, Employee Names, leaving Receipt with Customer. Other Activities * Inspects condition of supplies and materials used to perform tasks; reports problems or concerns to appropriate individual. * Performs pre and post trip inspections of warehouse equipment. * May provide coverage for other logistics personnel. * Other duties as assigned. Required Qualifications * High School diploma or equivalent. * Two years of professional driving experience using vehicles such as sedans, vans, and box trucks. AND * One year of industry related experience. * Current Driver's license and driving record that meets OHSU's driving requirements. Knowledge, Skills and Abilities * General computer skills & beginning level within MS Office. * Basic mathematical skills. * Must be able to multi-task, work efficiently w/o direct supervision, & possess effective time management skills. * Must be able to work independently & as part of a team. * Must possess excellent problem-solving and demonstrate effective conflict resolution skills. * Must have the ability to use tact & diplomacy to maintain effective work relationships. * Must be able to read and write English. Preferred Qualifications * CDL certification. * CDL with Passenger and Hazardous Materials Endorsement. Additional Details This position reports at the Macadam Warehouse but includes traveling throughout the entire OHSU campus in the Greater Portland Metro Area. There are 8 different courier routes, with different start times, within this classification. Frequent Exposure: Heat, Cold, Humidity, Wet Areas, Noise, Dust, Smoke, Vibration, Chemical Solutions, Slippery Areas, Uneven Surfaces. Benefits * Healthcare for full-time employees covered 100% and 88% for dependents. * $50K of term life insurance provided at no cost to the employee. * Two separate above market pension plans to choose from. * Vacation - up to 200 hours per year dependent on length of service. * Sick Leave - up to 96 hours per year. * 9 paid holidays per year. * Substantial Tri-Met and C-Tran discounts. * Employee Assistance Program. * Childcare service discounts. * Tuition reimbursement. * Employee discounts to local and national businesses. Why apply to OHSU? We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact View email address on click.appcast.io