Account Manager / Customer Success Manager

Job Description

Job Description

Description:

Join an Employer of Choice

Catapult's team of seasoned HR and business professionals helps employers address immediate and long-term challenges through expert guidance, practical resources, data-driven insights, and a dynamic member community. As an employer’s association, Catapult facilitates peer-to-peer connections among members, advocates for employers on legislative and regulatory issues, and equips organizations with the tools and intelligence needed to attract, retain, and develop talent.

One of our top goals is to make Catapult an amazing workplace rooted in our core values of Innovation, Integrity, Community, Excellence, and Service. We don't just talk about these values; we work hard to live them every day. Catapult is proud to be recognized as an employer of choice and voted a Best Place to Work, and we're looking for talented professionals who are passionate about helping employers succeed.

Position Summary

Catapult is seeking a relationship-focused Account Manager / Customer Success Manager to manage and grow a portfolio of member and client accounts. This role serves as a primary post-sale relationship owner, focused on building strong client partnerships, increasing engagement, driving retention and renewals, and identifying opportunities for account growth. The ideal candidate is a trusted advisor who enjoys understanding client needs, solving problems, coordinating internal resources, and helping clients achieve measurable value from their Catapult partnership.

What You'll Do

Client Relationship Management

• Serve as the primary point of contact for an assigned portfolio of clients and members.
• Build strong relationships with key stakeholders at multiple levels of client organizations.
• Conduct regular client check-ins, business reviews, and renewal discussions.
• Understand client goals, challenges, and priorities and align Catapult resources accordingly.
• Serve as a trusted advisor and advocate for client success.

Customer Success & Engagement

• Monitor client utilization, satisfaction, and overall account health.
• Proactively identify potential risks and develop strategies to improve engagement and retention.
• Educate clients on Catapult’s services, resources, and expertise.
• Coordinate with internal teams to resolve issues and deliver a seamless client experience.

Account Growth & Revenue Expansion

• Identify opportunities to expand services and deepen existing client relationships.
• Partner with Sales and subject matter experts on upselling, cross-sell, and expansion opportunities.
• Lead consultative conversations focused on client needs and business objectives.
• Help convert individual projects and engagements into longer-term partnerships.

Account Management & Collaboration

• Maintain accurate CRM records, account plans, engagement activity, and renewal information. 
• Collaborate with Sales, Marketing, and subject matter experts to support client and account strategies.
• Share client feedback and insights to help improve products, services, and overall client experience.
• Participate in account planning, team meetings, and business-development activities.

What We're Looking For

Required Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• 3-5 years of experience in account management, customer success, client engagement, sales, business development, or a related field.
• Proven ability to build and maintain strong client relationships.
• Strong communication, presentation, and problem-solving skills.
• Ability to manage multiple client relationships and priorities.
• Experience working with CRM systems and Microsoft Office.

Preferred Qualifications

• Experience in professional services, HR, consulting, learning and development, training, staffing, or workforce solutions.
• Experience working with executive-level stakeholders.
• Experience managing a portfolio of client accounts.
• Salesforce experience.

Skills for Success

• Strong relationship-building and consultative communication skills.
• Customer-focused and proactive mindset.
• Ability to identify client needs and translate them into solutions.
• Strong business judgment and problem-solving skills.
• Ability to influence and collaborate across teams.
• Highly organized with strong follow-through.
• Comfortable working independently in a remote-first environment.

Why Join Catapult?

• Join an employer of choice recognized for its outstanding culture.
• Work remotely while serving employers throughout North and South Carolina.
• Build meaningful client relationships that contribute to customer and business success.
• Collaborate with experienced HR and business professionals.
• Develop skills in customer success, account strategy, consultative selling, and revenue growth.
• Opportunities for professional development and career advancement.
• Be part of a mission-driven organization dedicated to helping employers thrive.

Travel Requirements

This position is remote-first with periodic travel throughout North and South Carolina for client meetings, business development activities, conferences, company events, and other organizational needs. Applicants must reside in North or South Carolina. 

Requirements:

 

EXPERIENCE REQUIRED  

• Bachelor's degree or an equivalent combination of education and experience.
• 3-5 years of experience in account management, customer success, client engagement, sales, business development, or a related field.
• Proven ability to build and maintain strong client relationships.
• Strong communication, presentation, and problem-solving skills.
• Ability to manage multiple client relationships and priorities.
• Experience working with CRM systems and Microsoft Office.

EDUCATION, CERTIFICATIONS AND LICENSES REQUIRED

A bachelor’s degree or an equivalent combination of education and experience.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the ability to operate standard office equipment including viewing monitors and keyboards. Occasional exertion of force up to 40 lbs to lift, carry, push, pull or otherwise move objects at events. Repetitive motion of the wrists, hands, and/or fingers. Ability to have visual acuity to perform activities such as viewing a computer or reading. Ability to operate a motor vehicle for being onsite for member or client needs.

The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem solving, strategizing, and comprehending. These skills are the ability to: learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, the ability to effectively communicate, comprehend, and interpret spoken and written information, with or without reasonable accommodation, the ability to complete tasks in situations that have a speed or productivity quota.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Furthermore, the job description doesn’t constitute a contract of employment and Catapult