Construction Account Manager (Washington)

Gordian is looking for an Account Manager based in Washington state who demonstrates professionalism, construction knowledge, and delivers results through their expertise using Gordian’s extraordinary construction data and software. JOC is a procurement method and construction process that helps federal, state, and local governments, schools, hospitals, higher education institutions, and others maximize efficiency, optimize cost savings, and increase construction quality. Primary Responsibilities Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients. Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders. Read and understand construction plans and specifications, and conduct comprehensive price proposal reviews as well as create and review detailed construction line‑item proposals. Train contractors in Gordian software, client procedure and assist in client contract bidding. Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget. Manage multiple accounts; develop positive working relationships with all customers. Drive client retention, renewals, upsells and client satisfaction. Work closely with Project Managers and Account Managers on day‑to‑day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff. Work closely with internal teams to determine root cause of customer success and failures and drive requirements for process enhancement and development as needed. Partner with internal cross‑functional teams to understand customer goals and key performance metrics and exceed those goals yearly. Provide input on new processes and workflow as needed. Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight. Collaborate closely with construction management firms to promote consistency and develop standards and procedures. Work closely with Finance on billing setup and invoicing. Participate in budget development and management, revenue forecasting. Work with Sales and Business Operations team to develop annual program usage and benchmark report. Monitor and follow through on all construction/project related activities to ensure work adequately reflects clients’ needs and is executed in a continuous, prompt manner within the project budget. Review contractors’ requests for changes and, if appropriate, initiate job order supplementals. Interact with owner representatives, contractors, and facility end-users to minimize project concerns. Review contractors’ daily inspection reports, summarize, and report on construction progress weekly to upper management. Travel 50‑70% within assigned geographic area (WA and OR). Experience Required Bachelor’s degree in engineering, architecture, construction management, or a related field, or comparable work experience. 5+ years of construction procurement, construction management, project management, or general contracting related experience in both facilities and road construction preferred. Extensive knowledge and experience in public construction operations, pricing and contracting, including scope development and estimating/price proposal development. High‑level analytical skills and problem‐solving capabilities, and the ability to effectively manage several projects simultaneously in development and in the field during construction. Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal‑driven, client‑obsessed, ability to deliver results, meet client and corporate deadlines, time management skills, self‑motivated, works well independently and in a group dynamic. Proficient with Microsoft Office products, including Word, Excel, PowerBi, ability to develop and generate custom tracking documents and reports. Background in construction documentation and administration preferred, but not required. Job Order Contracting or IDIQ experience is preferred, but not required; comprehensive understanding of various public procurement and project delivery methods and requirements. Benefits & Compensation We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. Bonus or equity: This position is also eligible for bonus as part of the total compensation package. Pay Range: The salary range for this position (in local currency) is 76,700.00 - 128,100.00. Equal Opportunity Employer We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Fortive