Support & Communications Manager

Job Description

Job Description

Remote | Full-Time | Occasional Travel Required

Overview

Support After Abortion is seeking a compassionate, emotionally steady, and broadly skilled Support & Communications Specialist to join our team in a full-time capacity.

The first half of this role is grounded in direct client support through the After Abortion Line — responding to people reaching out by text, chat, email, and phone with warmth, patience, and a nonjudgmental ear. The second half is shaped by you. We are looking for someone who brings a distinct second strength — whether that's clinical or behavioral health expertise, writing and content development, social media management, public speaking or training, or in-person relationship building — and who wants to put that strength to work advancing our mission.

We are a small, growing organization. The right person won't just fill a role — they'll help us build one.

About the Work

Clients who reach the After Abortion Line may be experiencing grief, guilt, shame, regret, anger, confusion, relief, numbness, or mixed emotions. Some know what they need. Others simply know they are hurting and need somewhere to start.

This is not a counseling role, crisis line, political advocacy role, or religious counseling role. Our work is client-led and nonjudgmental. We listen, reflect what the client is sharing, offer compassionate support, and help connect them with appropriate resources and next steps.

Responsibilities

After Abortion Line Support

• Respond to clients through text, chat, email, and phone
• Read carefully and identify emotionally significant details, concerns, and support needs
• Reflect and validate what clients share without rushing to fix, advise, persuade, or insert personal perspective
• Ask thoughtful follow-up questions without pressuring clients to share more than they are ready to share
• Connect clients with support options, resources, or referrals based on their needs and preferences
• Document interactions clearly and accurately while maintaining confidentiality
• Follow established communication guidelines, boundaries, protocols, and escalation procedures
• Participate in training, feedback, and ongoing skill development

Mission Advancement (shaped by your strengths)

• Contribute meaningfully to organizational work beyond direct support, in areas such as:
  • Clinical or behavioral health expertise — strengthening programming, resource development, training design, or provider support
  • Writing and content development — blog posts, resources, scripts, curriculum, or donor communications
  • Social media management — content creation, scheduling, engagement, and platform strategy
  • Public speaking or training — representing SAA at conferences, leading team trainings, or facilitating provider education
  • Relationship building — cultivating partnerships, attending events, and expanding SAA's network in person
• Collaborate with team members across projects and organizational priorities
• Travel occasionally for conferences, trainings, meetings, or events

Skills and Qualifications

• Strong written and verbal communication, especially in emotionally sensitive contexts
• Warm, empathetic, and nonjudgmental communication style
• Ability to stay calm and steady when clients express grief, shame, anger, panic, or uncertainty
• Strong active listening skills and attention to detail
• Capacity to sustain emotionally sensitive work with steadiness and healthy boundaries
• Ability to respect each client's own words, beliefs, values, and pace
• Comfort working remotely and managing tasks independently
• Strong organization, responsiveness, documentation, and follow-through
• Ability to manage varied workloads and shifting priorities
• Strong mission alignment with Support After Abortion's client-led, nonjudgmental model
• A distinct second strength — clinical, communications, relational, or programmatic — that you are ready to put to work
• Bilingual English/Spanish strongly preferred

Helpful Backgrounds

Support line work, peer support, case management, social services, healthcare, behavioral health, counseling, client advocacy, nonprofit work, writing, content development, social media, public speaking, training facilitation, community outreach, event coordination, administrative systems, or CRM work.

This Role May Be a Good Fit If You

• Can support people through complex emotions without trying to fix, advise, or redirect
• Read carefully and notice what matters in what someone shares
• Can communicate warmth and care in writing
• Know how to reflect and validate without adding assumptions or your own story
• Can care deeply about people while maintaining healthy work/life separation
• Bring a second skill set you're genuinely excited to use in a mission-driven context
• Want to grow with an organization that will invest in what you do well
• Understand that sometimes the most helpful response is not a solution, but a clear reflection of what someone is carrying and a steady next step

Schedule

Full-time, remote. Candidates must have consistent availability during weekday business hours.

Benefits

• Remote work
• Full-time, mission-driven role
• On-the-job training
• Meaningful work supporting people impacted by abortion
• Supportive team environment
• Opportunity to shape and grow your role within a developing organization

About Support After Abortion

Support After Abortion provides compassionate, nonjudgmental support for people struggling emotionally after abortion. We help individuals and providers find healing resources, support options, and care that meets people where they are.

Support After Abortion is mission-focused on healing those impacted by abortion and reducing barriers to mental health care.

Company Description

Support After Abortion is mission-focused on healing those impacted by abortion and reducing barriers to mental health care.