Patient Access Navigator II
$21 per hourCooper University Health Care
Patient Navigator
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively, and consistently display a professional demeanor.
Experience Required
- 1 2 years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
- Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.
Education Requirements
- High School diploma or equivalent required.
Special Requirements
- Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper's business goals related to patient access throughout the Cooper landscape.
- Excellent escalation skills in handling customer complaints independently; ability to support both quality and training programs.
- Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
- Team player with a genuine interest in resolving customer issues. Must enjoy interacting and working collaboratively in a team environment.
- Proven ability to successfully handle more than the required number of physician specialties of a fully functional Navigator 1.
- Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.
- Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills.
- Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment. Ability to learn new things quickly.
- Must have excellent time management and organizational skills.
- Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.
- Knowledge of EPIC systems a plus.
- Must be able to work varied hours/shifts as business needs change and evolve.
- Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.
- Bilingual skills are a plus.
Salary Min ($)
USD $21.00
Salary Max ($)
USD $33.00
Cooper University Health CareVacancy posted 4 days ago
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