Business Systems Analyst III

Business Systems Analyst IIIThe Lead Business Analyst serves as a working leader within the Field Operations Business Analysis team, providing day-to-day guidance, mentoring, and quality oversight for a team of 7 Business Analysts. This role combines hands-on business analysis expertise with people leadership, ensuring consistent delivery quality across BA deliverables while supporting team development and operational excellence. The Lead BA will also champion the adoption of AI-powered tools and modern SDLC practices to drive efficiency and innovation in how the team performs analysis work.Key ResponsibilitiesProvide day-to-day guidance, coaching, and mentoring to a team of Business Analysts.Conduct quality reviews of BA deliverables including BRDs, user stories, process flows, UI mockups, and gap analyses.Support career development, skills growth, and performance feedback for team members.Serve as a first point of escalation for analysts on methodology, approach, and stakeholder challenges.Reduce key-person dependency and improve team resiliency through knowledge sharing and cross-training.Collaborate with management on workload balancing, capacity planning, and team priorities.Perform senior-level business analysis on complex initiatives within Field Operations.Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and research.Develop and review business requirements documents (BRDs), functional specifications, and user stories.Create and validate process flows, UI mockups, and gap analyses.Ensure BA artifacts meet quality standards and align with project objectives and business needs.Partner with product owners, developers, QA, and project managers throughout the SDLC.Lead the team's adoption and effective use of AI tools for business analysis activities.Identify opportunities to leverage AI in requirements analysis, documentation, mockup creation, and gap analysis.Help define and refine AI-augmented workflows within the team's SDLC process.Stay current on emerging AI capabilities relevant to business analysis and share knowledge with the team.Required Qualifications7+ years of experience in Business Analysis (requirements elicitation, BRDs, user stories, process modeling, gap analysis).Strong experience with SDLC methodologies (Agile, Waterfall, or hybrid).Demonstrated ability to review and provide constructive feedback on BA deliverables.Excellent stakeholder management and communication skills across technical and business audiences.Experience with process flow tools, wireframing/mockup tools, and requirements management platforms.Preferred QualificationsExperience using AI tools (e.g., Amazon Kiro, Gemini, ChatGPT, Copilot) to support business analysis work.Experience in telecommunications, cable, or field operations domains.Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).CBAP, CCBA, or similar BA certification.Experience leading teams through process or tooling transitions.Familiarity with Jira, Confluence, or similar collaboration platforms.