Systems Support Analyst
Samprasoft
Systems Support Analyst
Location: Durham NC
Duration: Long Term
This role is an Incident Manager with strong ITSM/ITIL/ServiceNow experience.
Top Skills:
Previous experience with ITSM is a must along with great communication skills.
Having experience with Servicenow and/or incident management would be a huge plus.
ITSM or ITIL usually work the best with this team.
The Expertise and Skills You Bring:
- Bachelors degree preferred
- 5-8 years in a similar operational role preferred
- Must have the ability to command incident triage bridges ensuring quickest possible mitigation, including incident facilitation, troubleshooting/triaging capabilities and recommendations for incident mitigation
- Publish clear and concise incident communications that provide subscribers with relevant information including business impact and mitigation status
- Capability to partner with BU teams on stability opportunities based upon reporting/trending findings as well as operational readiness
- Knowledge of Cloud, Network, Infrastructure & Microsoft Office products
- Ability to quickly learn new concepts and technologies to support day to day operations
- Customer orientated personality exhibiting professionalism and enthusiasm
- Analytical & detail orientated thought process with the ability to take methodical approach to activities such as data analysis & stability trending
- Good technical background with the ability to discuss architecture, hardware and software concepts
- Must have full understanding of the ITIL practices to support the day-to-day operations
- Excellent verbal and written communication skills.
- Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications.
- Experienced in DevOps and Agile practices
- Experienced user of ITSM products
Vacancy posted 1 day ago
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