Systems Support Analyst
Samprasoft
Systems Support Analyst
Location: Durham NC
Duration: Long Term
This role is an Incident Manager with strong ITSM/ITIL/ServiceNow experience.
Top Skills:
Previous experience with ITSM is a must along with great communication skills.
Having experience with Servicenow and/or incident management would be a huge plus.
ITSM or ITIL usually work the best with this team.
The Expertise and Skills You Bring:
- Bachelors degree preferred
- 5-8 years in a similar operational role preferred
- Must have the ability to command incident triage bridges ensuring quickest possible mitigation, including incident facilitation, troubleshooting/triaging capabilities and recommendations for incident mitigation
- Publish clear and concise incident communications that provide subscribers with relevant information including business impact and mitigation status
- Capability to partner with BU teams on stability opportunities based upon reporting/trending findings as well as operational readiness
- Knowledge of Cloud, Network, Infrastructure & Microsoft Office products
- Ability to quickly learn new concepts and technologies to support day to day operations
- Customer orientated personality exhibiting professionalism and enthusiasm
- Analytical & detail orientated thought process with the ability to take methodical approach to activities such as data analysis & stability trending
- Good technical background with the ability to discuss architecture, hardware and software concepts
- Must have full understanding of the ITIL practices to support the day-to-day operations
- Excellent verbal and written communication skills.
- Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications.
- Experienced in DevOps and Agile practices
- Experienced user of ITSM products
Vacancy posted 18 hours ago
Similar jobs that could be interesting for youBased on the Systems Support Analyst in Research Triangle Park, NC vacancy
- ...Technical Systems Analyst The best version of us starts with You! CGI is seeking an experienced highly Technical Systems Analyst/Technical Analyst to support the modernization of a legacy application and contribute to the design of new, scalable system capabilities...SuggestedFull time
CGI
Cary, NC2 days ago $87.6k - $153.3k
Technical Systems Analyst Position Description The best version of us starts with You! We CGI is seeking an experienced highly Technical Systems Analyst/Technical Analyst to support the modernization of a legacy application and contribute to the design of new, scalable...SuggestedFull timeLocal areaCary, NC10 days ago$118.69k - $189.91k
...completion of requirements elaboration and system functional design to solution the most complex... ...documents and models produced by Business Analysts, Architects, and Developers to ensure end to end quality of the product. Support program and portfolio management goals...SuggestedFull timeWork at officeLocal areaRemote workFlexible hours2 days per week- ...the top priority, we customize our solutions and services to align with the unique needs of each client.Job DescriptionTitle: L3 - Support Engineering / Automation & Problem analystDurham NCContract to hire Must Have:ITIL Foundation.Min. 2-3 years’ experience as app developer...Suggested
- ...Principal Systems Analyst Are you interested in serving the needs of millions of customers in tax efficient savings, protection and guaranteed... ...and cloud-native experiences, capabilities and platforms in support of this mission. The Role Seeking an experienced,...SuggestedWork at officeWork from home
Samprasoft
Durham, NC3 days ago - ...Sr Systems Analyst Dynamic Work Schedule - This is 5 days on site a month in the same week then the remainder of the month is working... ...limited to end user devices/platform and cloud technologies. Support deployment projects across the Fidelity Enterprise Develop...Temporary workRemote workWork from home
Samprasoft
Durham, NC3 days ago - ...SQL Queries | Data Model Design Changes | System Design Changes Domain Knowledge:... ...managing IT projects/initiatives as a Systems Analyst. Bachelors Degree (Computer Science... ...product initiatives by empowering and supporting your team and by helping to identify and...
Samprasoft
Durham, NC3 days ago - ...Senior Systems Analyst We are seeking a dynamic and experienced individual with a proven track record of collaborating with business partners, understanding business requirements, translating business requirements into system requirements, and making recommendations...
Samprasoft
Durham, NC3 days ago - Job Title Location: Durham, NC (Primary); Westlake, TX; Boston, MA; Smithfield, RI; Merrimack, NH (Secondary) Duration: Long-term Must Have Skills: SQL skills Wireframing (Figma, Sketch or MS Office, etc.) Data Analysis Preferred Skills: ...
InterSources
Durham, NC18 hours ago - ...Some awareness of Java and cloud technical documentation skills (systems and application requirements and flow) Exposure to... ...love the challenge of building highly scalable systems that can support thousands of transactions/sec. Have an approach of test first...
Samprasoft
Cary, NC1 day ago - ...Systems Analyst Category: Software Development/ Engineering Main location: United States, North Carolina, Cary Position ID: J0826-1922... ...behavior. Participate actively in Agile/Scrum ceremonies and support continuous improvement. Identify challenges and roadblocks and...Full time
CGI
Cary, NC1 day ago - ...: ~ Experience analyzing mainframe systems and cloud based AWS. (COBOL, db2, distributed... ...designs, develops, implements, and supports stock plan products and features. Stock... ...work closely with squad leads, business analysts, architects, technology leads, in an agile...Work from home
Samprasoft
Durham, NC3 days ago - ...System Analyst Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for... ...recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing...Permanent employmentContract workRemote workShift work
Tekfortune Inc
Durham, NC2 days ago - ...products and solutions to customer specificationsProviding technical support to customers throughout the duration of the implementation as... ...involves the strategic selection and deployment of AI systems, ensuring they drive operational efficiency, enhance decision-making...Live inWork at officeFlexible hours
- ...Onsite Every Other Week in Durham, NC Our client seeks a Systems Analyst to bridge business needs with technology solutions within a... ...continuous improvement for investment technology products supporting portfolio management, research, and trading. Due to client...Hourly payLocal area
Eliassen Group
Durham, NC17 days ago - ...Job Title: Service Desk Analyst Location: Morrisville, NC Contract ~ Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow... ...login problems, performance issues, system configuration errors, and printer/...Contract work
VDart
Morrisville, NC4 days ago - ...countries. For more information, please visit In order to support these activities, we are currently seeking a Product Support Technician... ...& Company guidelines Ensure compliance to Quality System reporting requirements In all aspects assist NIOX in...
NIOX
Morrisville, NC2 days ago - ...Senior Analyst – Operation Management This is a role for a Senior Analyst – Operation... ...the components of our applications, the system interactions, and integrations, and be able... ...related issues and managing an incident in support of the best customer experience is what...Work experience placementRemote work
Samprasoft
Durham, NC3 days ago - ...CTG is seeking to fill a Technical Analyst position for our client. Join a dynamic technical team supporting product evaluation, benchmarking, and technical demonstrations... ...analytical skills, hardware and operating system knowledge, and a passion for emerging...Work at officeLocal areaRemote work
CTG, Inc.
Morrisville, NC2 days ago $59.88k - $101.72k
...JOB TYPE: FULL-TIME General Description Under limited supervision, designs, installs, maintains, repairs, and supports specialized radio systems and communications equipment for the Durham County Sheriff's Office. This position requires a high degree of...Full timeWork at officeLocal areaDurham County
Durham, NC18 hours ago- ...Client Support Analyst The Client Support Analyst acts as the initial point of contact for clients seeking assistance and oversees the... ...Client Support Analysts are expected to be familiar with Linux systems, the basics of SQL, and Python or Perl scripting. In...Work at officeRemote workWork from homeMonday to Friday
BlueMatrix
Durham, NC4 days ago - ...end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and... ...User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective...Work experience placementRemote workFlexible hours
Apptad Inc
Morrisville, NC2 days ago - The Support Analyst will play a crucial role in delivering efficient Level 1 remote desktop support to customers, ensuring timely resolution... ...User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective...Work experience placementLocal areaRemote workFlexible hours
$50k
...members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life... ...and Application Management: Administer cloud-based mail systems (Office 365). Manage Microsoft licensing and software installations...Full timeTemporary workWork experience placementWork at officeImmediate startRemote work- ...Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title Customer Support Analyst Location(s) Cary, NC (Hybrid: 2 days per week onsite) Position Overview An established customer support team is expanding due...Work experience placementWork at officeMonday to FridayFlexible hours2 days per week
- ...communications, data, and security is seeking a Technical Specialist to support the Network Infrastructure Solutions (NIS) team in our Data... ...for configuring WWAN routers and gateways. Monitor ticket system and remote assets Interact with customers (internal and...Work at officeRemote work
- Northrop Grumman Corp. (JP) is seeking a Database Engineer Level 3 or Level 4 in Morrisville, NC. The role involves developing applications in a Linux environment, applying standards throughout the software development lifecycle, and diagnosing integration issues. Candidates...
Northrop Grumman
Morrisville, NC3 days ago - ...implementation, maintenance, and optimization of enterprise database systems supporting NIEHS mission‑critical applications. This role ensures... ...Provide technical support and guidance to programmers, analysts, and application teams Respond to database‑related inquiries...Work at officeLocal area
- Oracle SCM Project ManagerLocation: Morrisville, NC (Onsite)Type: Fulltime/ContractJob Summary:10 + years of experience in project management and release management in supply chain management track.Mandatory experience in Oracle SCM track.Cisco experience is mandatory....Full time
Yochana
Morrisville, NC4 days ago - iSpace, Inc. is looking for a Senior Production Analyst in Cary, NC. In this role, you will coordinate organizational analysis efforts and work closely with Product Owners to define product strategies. The position emphasizes Agile methodologies and requires excellent communication...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Systems Support Analyst. Be the first to apply!
