Front Desk Clerk - Property Management (San Francisco)

Job Details Job Location: Mosser 308 Jessie - San Francisco, CA 94103 | Salary Range: $21.50 - $23.00 per hour | Position covers two buildings, full time. Location: Mosser Towers (350 Turk St., 455 Eddy St. San Francisco, CA) Responsibilities Welcome all incoming residents and guests; serve as focal point for customer problems, questions, or concerns. Ascertains nature of business, guides visitors to destination and enforces visitor policy by requesting identification and using sign‑in/sign‑out logs. Liaise between client and appropriate company personnel to provide timely and accurate answers for customers. Provide residents with proper direction and maintenance department contact information for all maintenance and service‑related matters. Answer incoming calls, direct to appropriate department, and conduct follow‑up as needed. Assist with mail distribution, posting resident notices and other communication, and manage package distribution. Provide support to Property Management and Leasing teams, including basic leasing information, assisting with prospect tours, encouraging resident feedback through surveys and social media, and supporting Property Managers to meet resident/customer needs; utilize the CRM tool (RentCafe) to manage interactions. Patrol the building with regular frequency as scheduled; duties include monitoring video surveillance covering the property, checking for tailgating, physical on‑foot patrol of property including garage and side entrances, ensuring no trespassers camp in front of the property, ensuring lobby doors are locked and secure at all times, patrolling public rooms, investigating disturbances, and warning troublemakers. Report any suspicious activity to police and/or security patrol company immediately. Fire Life Safety Monitoring: comply with all safety and security policies. Maintain reception area in neat and orderly condition. Complete special projects as requested. Qualifications Customer service or sales experience. Experience in Security and Safety Management. Basic knowledge of Microsoft Office Suite, including Excel, Word, Outlook; demonstrate computer literacy. Flexible schedule and positive attitude. Experience with Yardi / RentCafe is a plus. Bilingual (Spanish / English) is a plus. Communicate clearly and effectively in person, in writing, and on phone. Physical Requirements Ability to safely and successfully perform essential job functions consistent with ADA, FMLA and other standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with ADA, FMLA and other standards. Must be able to lift and carry up to 50 lbs. Must be able to listen and speak clearly on telephone. EEO Statement Mosser Companies is proud to be an Equal Opportunity Employer (EOE). #J-18808-Ljbffr