Endpoint Support Technician

Description & Requirements At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. The Endpoint Operator Specialist II provides on- site technical support and IT asset management under moderate supervision, ensuring a high-quality end-user experience through reliable system performance and responsive service delivery. This role is responsible for troubleshooting hardware and endpoint issues, managing and maintaining on-site IT inventory, deploying and configuring end-user devices, and supporting office technology and peripherals. The specialist ensures accurate asset tracking and lifecycle management while maintaining operational efficiency across supported environments. Additionally, this role adheres to established policies and procedures, contributes to team initiatives, maintains detailed service documentation, and continuously develops advanced technical and problem-solving skills to effectively address increasingly complex IT challenges. This position is an on-site role at our office location in Allen, TX. The salary range for this position is $49,750- $62,250 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: Diagnoses and resolve simple to moderately complex technical issues with hardware, software, and office equipment (e.g., printers, conferencing systems). Provides support to employees or customers regarding technical inquiries. Diagnoses to isolate the nature of the problem and resolve complex support issues. Identifies, troubleshoots and resolves software, hardware and network failures. Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems. Thoroughly documents cases to ensure continuity of information and adherence to customer service standards. Maintains awareness of current tools, methodologies and technologies associated to IT support. Consistently deliver professional customer service, acting as a reliable point of contact for technical inquiries. Applies evolving troubleshooting skills to improve system uptime and user productivity. Maintains and tracks the lifecycle of IT assets within the inventory database to ensure data accuracy. Documents support cases thoroughly, clearly, and concisely to ensure information continuity and adherence to standards. Deploying new machines for new associates and PC refreshes, and reclaiming old equipment. Works collaboratively with team members and leadership to uphold internal policies and procedures. Provides technical support and execution for assigned IT projects and equipment deployments. May perform other job duties as assigned. What you’ll need to have: Minimum of 18 months of experience in PC and hardware support, IT Help Desk support or technical customer support. Strong experience providing technical support in customer-facing IT environments, including schools, higher education institutions, help desks, or Geek Squad-style service organizations. What would be nice for you to have: CompTIA: A+, Network+. Google IT Support Professional Certificate. Applies acquired job skills and company policies and procedures to complete work assignments and tasks. Work assignments are generally routine in nature; uses learned techniques and procedures for decision making. Exercises limited judgment within defined procedures and practices. Proficient in diagnosing hardware issues both in-person and remotely; ability to prioritize and resolve cases of varying complexity while researching solutions in a timely manner. Advanced knowledge of Microsoft 365 (Teams, Outlook, Excel, Word), CMS, and device monitoring tools; skilled in spreadsheet management and maintaining high-integrity asset databases. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. #J-18808-Ljbffr Jack Henry & Associates