Contact Center Representative

Contact Center Representative

Weekly Shift as followed: Evening Weekday Shifts, 3 days a week 10:30-7 PM Every Saturday Shift 8-1PM 4 working days total! 28 hours per week

Position: Contact Center Representative Job Type: Part Time Location: Taunton, MA Department: Retail Reports To: Contact Center Supervisor ABOUT US: Bristol County Savings Bank, founded in 1846, is a full-service financial institution offering commercial lending, personal and business banking, and mortgage services. The Bank's Financial Advisory Services division has successfully assisted businesses, individuals and non-profits with the management of their assets since 1989. The Bank's steady growth and expansion has resulted in $3.1 billion in assets and just over 400 employees in southeastern Massachusetts and Rhode Island. The key words at Bristol County Savings Bank are: "Commitment, Stability, and Community," values that are combined with state-of-the-art technology to meet the needs of its customers. A dedicated local community bank for over 175 years, Bristol County Savings Bank is actively involved in giving back to all the communities it serves both through financial support and the volunteerism of its people.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:

• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which it serves. Supports, and adheres to, the Bank's regulatory compliance objectives.
• Serve as first tier of support via phone, fax and email for both internal and external customers regarding their loans, deposits and/or any access devices (e.g., electronic banking, debit cards).
• Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate.
• Performs non-monetary maintenance on deposit and loan account as well as completing loan and deposit verifications.
• Accountable for knowing all bank products and services (deposit and loan) to assist in the servicing and strengthening of customer relationships.
• Responsible for preparing maintenance sheets and general ledger entries, as needed
• Responsible for preparing documents for scanning into the Bank's imaging solution program.
• Research and resolve problems related to the deposit and loan portfolios when required

OTHER ACCOUNTABILITIES/RESPONSIBILITIES:

Performs related and unrelated duties as may be required.

REQUIREMENTS: High School diploma or its equivalent plus specialized course work in customer service. 2-3 years of related banking experience. Strong telephone techniques, communication and customer service skills. Understanding of the Bank's products and services. Attention to detail and well-organized. Reliable and professional. Must have a positive attitude and the ability to work in a changing business environment.

INDEPENDENT ACTION: Performs work within established guidelines and according to specific procedures. May resolve some problems rather than referring them to manager.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO STATEMENT: Bristol County Savings Bank is an Equal Opportunity Employer and is committed to a diverse workforce. The Bank considers applicants for employment without regard to race, color, sex, sexual orientation, national origin, age, genetic information, veteran status, disability or membership in any other protected class as defined by law.