Front Desk Supervisor at the Hyatt House LAX/Manhattan Beach

Job Description

Job Description

Front Desk Supervisor

Hyatt House LAX/Manhattan Beach is seeking a motivated and experienced Front Desk Supervisor to join our hospitality team.

We are looking for a service-focused leader who can inspire our associates, elevate the guest experience, and help make our hotel a standout destination in El Segundo.

We offer competitive wages, benefits, and bonus incentives .

The Front Desk Supervisor is responsible for overseeing daily front desk operations while ensuring exceptional guest service, quality, and sustainability standards are consistently maintained.

Essential Job Functions

• Supervise, interview, select, train, schedule, coach, and support front desk associates, ensuring performance aligns with established hotel and brand standards and HHM core values.
• Address and resolve guest complaints and concerns by thoroughly evaluating each situation and determining appropriate solutions.
• Monitor guest satisfaction scores and implement strategies to improve departmental and overall guest satisfaction.
• Oversee front office operations in the absence of the Front Office Manager or General Manager.
• Welcome guests upon arrival, complete registration, and assign guest rooms.
• Provide guests with welcome materials, room keys, certificates, coupons, and refreshment center keys as applicable.
• Process guest bills and payments, handle cash accurately, and provide appropriate change.
• Complete guest account settlements at check-out and address dissatisfaction by finding appropriate resolutions, including authorizing revenue adjustments when necessary.
• Develop and implement specific, measurable, achievable, realistic, and timely action plans to address guest service deficiencies.
• Ensure the hotel entrance, front desk, reception area, and other public spaces are clean, organized, and well maintained.
• Follow safe work practices, use required protective equipment, and comply with applicable MSDS and OSHA standards.
• Perform additional duties and responsibilities as assigned by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1–3 years of related hospitality or front desk experience.
• Strong leadership, communication, problem-solving, and guest service skills.
• Ability to work effectively in a fast-paced hotel environment.

Work Environment & Physical Requirements

• Schedule may vary and may include mornings, evenings, overnight shifts, weekends, and holidays.
• Ability to stand and walk for extended periods.
• Must be able to push, lift up to 25 pounds, bend, reach, stoop, kneel, and crouch as needed.
• Ability to maintain a professional and welcoming presence while interacting with guests and team members.