Customer Account Manager
Robert Half
Job Description
Job Description
We are looking for a Customer Account Manager to join a long-term contract opportunity based in New York. This position plays a central role in managing key customer relationships, supporting commercial performance, and helping ensure commitments are met across pricing, service, and delivery expectations. The role partners closely with internal teams to analyze business trends, support planning activities, and maintain strong account performance while protecting operational and financial goals.
Responsibilities:• Manage day-to-day customer account activity and foster strong, detail-focused relationships that support long-term business success.
• Partner with business unit leadership and cross-functional teams to help meet customer commitments, maintain production timelines, and address account-related issues promptly.
• Review account activity to ensure alignment with contractual terms, service expectations, and business objectives.
• Develop cost models and prepare pricing proposals for leadership review prior to customer submission.
• Track customer scorecard results, investigate performance concerns, and drive improvements where needed.
• Analyze sales, bookings, and product line performance data, then prepare recurring reports and forecasts for management review.
• Support annual business planning by gathering relevant data, identifying trends, and assisting with performance analysis.
• Work collaboratively with customer support, production, engineering, quality, delivery, and sales teams to resolve product line challenges.
• Contribute to leadership presentations by preparing updates on account status, performance metrics, and business outlook.• Experience in account management, customer-facing business support, or a related commercial role.
• Background in B2B sales, inside sales, or managing inbound customer inquiries within a detail-oriented environment.
• Ability to build strong client relationships and maintain effective communication across multiple stakeholders.
• Strong analytical skills with experience interpreting sales, booking, pricing, or performance data.
• Confidence preparing estimates, quotations, forecasts, and business reports with a high level of accuracy.
• Ability to coordinate with cross-functional teams and manage competing priorities in a fast-paced setting.
• Solid problem-solving skills and the ability to respond effectively to customer and operational issues.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Account Manager in Elma, NY vacancy
- ...The Account Director leads client relationships and drives the development and execution of marketing programs that deliver measurable... ...Key Responsibilities Client Partnership & Strategic Account Management Own client relationships, serving as a trusted strategic partner...Suggested
FARM
Lancaster, NY6 hours ago - ...The Account Executive owns client relationships and helps develop and execute marketing programs that drive real business results.... ...partnerships. What You'll Do Client Partnership & Strategic Account Management Serve as the primary day-to-day contact for assigned accounts,...Suggested
FARM
Lancaster, NY3 days ago - ...tasks, and have the willingness to learn. Position Summary The Accounting Manager supports the day-to-day accounting operations of a growing... ...Service Billing & Accounts Receivable Support Prepare customer billing for Service Division, credit memos, and payment application...SuggestedContract workFor contractorsWork at officeLocal area
Kelso Industries
Lancaster, NY1 day ago $150k - $180k
...Public Relations Manager Reporting to: Director, Internal Communications. Work schedule: Hybrid – Buffalo, NY (must live locally). Responsibilities... ...Stock Purchase Plan. Flexible spending and health savings accounts. Flexible paid time off, holidays and parental leave program....SuggestedFlexible hoursMoog
East Aurora, NY1 day ago$70k - $100k
Job Title Location 4400 WALDEN AVE, Lancaster, NY, 14086-9751, United States Base Pay $70,000.00 - $100,000.00 / Year Employee Type Exempt - FT Required Degree 4 Year Degree Travel 50% Minimum Experience 5 Years Contact Information Name Human Resources...SuggestedSealing Devices
Lancaster, NY5 days ago$52k - $64k
...Account Manager Overview: StaffBuffalo is working with an international organization to hire an Account Manager based in Amherst,... ...partner closely with field-based sales counterparts while using customer and industry insight to serve as a trusted advisor....StaffBuffalo
Amherst, NY2 days ago$60k
...Account Manager Help businesses connect with their customers through impactful phone numbers Looking for a role where your dedication fuels impact and your hustle reaps rewards? Join our company as an Account Manager and jump start your sales career! Negotiate...Contract workWilliam Mattar, P.C.
Williamsville, NY1 day ago$90k
...Dental insurance Health insurance Paid time off Vision insurance The ZLC Group is seeking a talented Manager to join our dynamic accounting firm and lead our team to new heights. As an Accounting Manager, you’ll have the opportunity to work with a diverse...Full timePart timeSummer workRelocationMonday to FridayFlexible hoursWeekend workThe ZLC Group CPAs LLC
Amherst, NY2 days ago$140k - $160k
...and outside of work. Job Title : Internal Communications Manager Reporting To: Sr Director, Communications Work Schedule:... ...Plan (select locations), Flexible Spending and Health Savings Accounts Work/Life Balance: Flexible paid time off, holidays and parental...Full timeLocal areaFlexible hours- ...play a key role in ensuring a seamless customer experience through regular collaboration... ...refunds are properly credited to our company accounts Collaborate with other functions to... ...implement improved processes and procedures for managing interactions with customers and ensuring...Full timeMonday to FridayFlexible hours
YourOnlineMarketplace Inc
Elma, NY3 days ago $60k - $71k
...plan with company match Health spending accounts with company contribution & flexible... ...repair shop provides high quality service. Manage the contract renewal process based on... ...to settle issues and ensure member and customer satisfaction. Job Specific Requirements...Contract workTemporary workFor contractorsWork at officeFlexible hoursNight shiftWeekend workAfternoon shiftAAA Western and Central New York
Williamsville, NY1 day ago$55k - $115k
...all retirement plan and flexible spending account products and services of Paychex to... ...Go-to-Market Sales Strategy to identify customers’ needs and present the Paychex solution... ...local marketing programs directed by Sales management for the purpose of seeking new clients and...Base plus commissionFull timeContract workPart timeInternshipLocal areaFlexible hoursPaychex
Amherst, NY2 days ago$26.44 - $31.25 per hour
...Personal Lines Account Manager Patriot Growth Insurance Services Williamsville, NY Why This Role Matters As a Personal Lines Account Manager, you'll play a key role in driving new business growth by helping place clients with the right insurance solutions....Temporary workLocal areaPatriot Growth Insurance Services
Williamsville, NY4 days ago$180k - $230k
...company’s primary advisor on physical security, crisis and incident management, insider threat, and travel and event security, ensuring... ...Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts Work/Life Balance ~ Flexible paid time off, holidays...Local areaFlexible hoursMoog Inc
East Aurora, NY2 days ago- ...keep reading. At The Wellsville Group, we dont believe in managers who sit in the office. Our best leaders are in the actioncoaching... ...Doing Lead side-by-side with your team to maximize every customer opportunity Coach in the momenthelping your team improve, close...Work at officeImmediate startFlexible hoursWeekend workAfternoon shift
Ashley | The Wellsville Group
Marilla, NY5 days ago $44.8k - $97.2k
...present the best ADP solutions. You will use your ability to manage multiple sales processes at the same time through various... ...ADP associates to cultivate additional business within existing accounts; you will make life-long friendships here. Collaborate Daily...Minimum wageTemporary workLocal areaADP
Williamsville, NY4 days ago$80k - $90k
...Position Summary:The Facilities Manager is responsible for the leadership, coordination, and execution of facilities operations across... ...vehicle readiness, compliance, and driver safety.Maintain accountability for Farm Team (Lawns & Grounds) operations, including...For contractorsSeasonal workWork at officeWeekend workAfternoon shiftMacKenzie-Childs
East Aurora, NY5 days ago- Marketing Manager Growing Retail & E-Commerce Brand We are working with a well-established, family-owned and operated retail business... ...and website marketing. Grow the company's online audience and customer base. Track campaign results and make improvements based on performance...
- ...Responsibilities Develop, implement, and analyze online marketing strategies to drive website traffic, engagement, and revenue production Manage budgets and oversee campaigns across digital channels including email marketing, paid digital advertising, and SEO Support the...
Jobtailor
East Aurora, NY1 day ago $130k - $175.9k
...employee experience, culture, and change management. This role balances tactical excellence... ...equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/... ...Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement...Local areaImmediate startFlexible hours$97.75k - $171.15k
...Join to apply for the Senior Product Manager role at Parker Hannifin Base pay range $97... ...with division strategic plans. Defining customer requirements/needs and government & regulatory... ...product value propositions and be accountable for new product launches. Investigates market...Permanent employmentFull timeFor contractorsWorldwideParker Hannifin Corporation
Lancaster, NY4 days ago- ...Security Officer to serve as the primary advisor on a range of security matters, including physical security, crisis and incident management, insider threat, and travel and event security. The successful candidate will be responsible for ensuring consistent global...Local area
$69k - $105k
...people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is... ...financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction...Full timeWork experience placementLocal areaNight shift$72k
...creativity, but you also bring structure. You can inspire a team, manage documentation, collaborate with clinical partners, communicate... ...ability and the ability to direct, support, and hold a team accountable. Strong verbal and written communication skills....Full timeLocal areaWeekend workElderwood
Lancaster, NY4 days ago- Moog is seeking a Senior Director, Global Head of Sales to lead global commercial growth for Integrated Control Solutions. This role builds a unified global sales organization and drives strategic growth across regions, reporting to the VP of ICs with a hybrid work arrangement...
Moog Controls Ltd.
East Aurora, NY3 days ago $45k
...Now Hiring: Sales Business Development (Account Manager) Location: ProSource of Buffalo- Cheektowaga Base salary: $45k +bonus; total first year potential $60k-$80k Established contractor relationships Existing buying members will be provided A schedule that...Full timeFor contractorsImmediate startCheektowaga, NY17 days ago- ...understand complex organizational issues in a matrix environment, including organizational design, staffing, compensation, performance management, employee development, and legal/compliance. Experience coaching and influencing Senior Management regarding business and people...Hourly pay
Hire Talent
East Aurora, NY5 days ago - ...East Aurora, New York. This role requires over 10 years of HR experience and entails acting as a strategic advisor, leading talent management processes, and driving change management initiatives. Mattel values diversity and encourages candidates with varying experiences...Flexible hours
Mattel
East Aurora, NY5 days ago $125k - $150k
...will partner with the Strategic, HRBP in managing the people management agenda and... ...coordination. Responsibilities Develop strong customer relationships with the Global CAG leadership... ...), Flexible Spending and Health Savings Accounts Work/Life Balance: Flexible paid time...Work experience placementRelocation packageFlexible hoursMoog
East Aurora, NY5 days ago- ...ensuring high performance, innovation, and accountability at every level all while championing... ...with a team.Accountable for managing people, setting direction and deploying... ...a truly memorable experience for both customers and employees alike. We do this by providing...Contract workLocal areaWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Account Manager. Be the first to apply!
