Senior Customer Service Representative
Virtual Vocations Inc
Providing outstanding customer service and managing accounts, the full-time remote Senior Customer Service Representative will support field sales representatives through contract administration, order fulfillment, and post-sales issue resolution while collaborating with cross-functional teams to enhance customer experience. Key responsibilities Manages customer account activity, including order fulfillment, backorders, and product change requests Acts as a liaison for outsourced services related to invoicing and reimbursement, resolving customer issues and disputes Collects customer feedback and identifies trends to support operational efficiency and develop new business opportunities Required qualifications 3-6 years of experience in customer service or related field High School Diploma, GED, or equivalent work experience Experience with MS Office Suite Ability to apply advanced skills to resolve complex problems independently In-depth knowledge in a technical or specialty area related to customer service operations
Vacancy posted 5 days ago
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