Medical Receptionist/ Front Desk (bilingual)

Job Description

Job Description

English and Spanish Required | Full-Time

Join Our Team!

International Pediatrics is seeking a full-time Bilingual Medical Receptionist / Front Desk Coordinator to join our team.

Fluency in both English and Spanish is REQUIRED for this position.

We are looking for someone who is friendly, professional, detail-oriented, respectful toward patients, and committed to providing excellent patient service.

Our front-desk team plays an important role in the quality of care our patients receive. The ideal candidate will be compassionate, patient, and willing to help families navigate appointments, insurance questions, payments, and other office needs.

We are looking for someone who will make every effort to facilitate the patient experience and ensure that patients and their families feel supported, respected, and cared for.

Responsibilities

• Greet patients and families in a friendly and professional manner

• Communicate clearly with patients in both English and Spanish

• Answer phone calls and provide excellent customer service

• Schedule, confirm, and manage patient appointments efficiently

• Check patients in and out

• Collect payments and provide receipts

• Verify and process insurance information

• Provide general information about appointments, services, and office procedures

• Assist patients and families with questions and direct them to the appropriate staff member

• Maintain accurate patient and administrative information

• Support the clinical and administrative teams as needed

• Help ensure the office runs smoothly each day

• Maintain patient privacy, confidentiality, and professionalism at all times

Qualifications

• Fluent in English and Spanish — required
  
  
• At least one year of experience in a medical office or healthcare setting

• Excellent communication and customer service skills

• Strong attention to detail and organizational skills

• Professional, and respectful

• Compassionate and patient-focused

• Resourceful and able to solve problems appropriately

• Willing to learn new systems, procedures, and responsibilities

• Able to work effectively in a positive, fast-paced, team-oriented environment

• Committed to providing patients and families with the highest level of service and care

Professionalism, respectful communication, and appropriate workplace conduct are essential requirements of this position.

We would love to meet you if you are positive, energetic, eager to learn, and determined to provide an excellent experience for every patient and family.