EBT Card Reader Technician
MRI
Job Description
Job Description
**THIS JOB IS ONISTE**
Schedule: 8-5pm or 7:30-4pm Mon- Fri (some wknd OT)
Media Riders Inc. is seeking a Technical Support Technician to assist in shipping and onsite setup of card readers. This person will need to have excellent communication skills and be productive in a warehouse setting boxing and shipping equipment. A good level of customer service experience is also desired for this role as you will be client facing at times. Please see responsibilities listed below and apply!
General Duties & Responsibilities:
- Moves boxes from dock to secure location.
- Unpacks, cleans, tests, and performs software patching on equipment.
- Downloads devices and sets up equipment for deployment to customers.
- Responds to customer inquiries via telephone or in email regarding troubleshooting or installation.
- Responsible for maintaining professional attitude and demeanor at all times while conversing with customers. Works with client to build relationships and provide value beyond customer requests.
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
- Documents customer information and recurring technical issues in system for tracking and trending.
- Resolves retailer concerns raised during installation and/or day-to-day operations.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Other related duties assigned as needed.
\nCompany Description
Media Riders Inc is a family-owned Recruitment and Staffing Services company. Providing recruitment and payroll services to our customers, who directly support State and/or Federal funded programs. We are an SBA certified Women-Owned Small Business (WOSB) and Texas certified Historically Underutilized Business (TxHub).
Company Description
Media Riders Inc is a family-owned Recruitment and Staffing Services company. Providing recruitment and payroll services to our customers, who directly support State and/or Federal funded programs. We are an SBA certified Women-Owned Small Business (WOSB) and Texas certified Historically Underutilized Business (TxHub).
Vacancy posted 11 days ago
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