NYC: Member Experience & Growth Manager

We Want You! New York Pilates is looking for a sales-driven leader to build, coach, and elevate our Membership Sales & Student Support team. This is a hands‑on leadership role for someone who loves developing people just as much as closing deals. You’ll lead a team of membership and student support associates while remaining actively involved in the sales process yourself. You’ll be taking calls, coaching in real time, improving conversion, and creating an exceptional experience for every prospective and current student. This is an opportunity to build a world‑class sales organization within one of the fastest‑growing boutique fitness brands in the country. If you’re energized by coaching high‑performing teams, love working the phones, and thrive in a fast‑paced, hospitality‑driven environment, we’d love to meet you. This is a full‑time, U.S.-based position, with required availability during EST hours. Strong preference for candidates based in NYC. The Role Lead, coach, and develop a high‑performing team of remote support associates to consistently exceed sales goals. Personally handle inbound sales calls, convert prospective students into members, and step into the queue during peak demand. Drive membership growth by improving lead response time, sales conversion, and follow‑up strategies. Create a culture of accountability through coaching, call reviews, performance management, and sales training. Oversee the student experience from first inquiry through membership, ensuring every interaction reflects the New York Pilates brand. Resolve escalated student concerns while identifying opportunities to increase retention, referrals, and lifetime value. Monitor sales performance, customer experience metrics, and team KPIs to identify trends and improve results. Partner cross‑functionally with Marketing and Studio Operations to optimize lead generation, student retention, and overall business growth. What We’re Looking For 5+ years of experience leading high‑performing sales and/or customer success teams, preferably in fitness, hospitality, wellness, or membership‑based businesses. Proven track record of personally exceeding sales goals while coaching teams to consistently improve conversion rates and revenue. Experience managing remote teams using KPIs, coaching, and accountability to drive performance. Strong analytical skills with experience using sales metrics, retention data, and reporting to make business decisions. Exceptional communication and relationship‑building skills with a passion for delivering an outstanding student experience. Ownership mentality with the ability to build scalable processes, improve team performance, and drive student retention. Thrives in a fast‑paced, entrepreneurial environment and is motivated by ambitious growth goals and measurable results. Why You’ll Love Working With NYP! Competitive Pay: Full‑Time: $115,000–$150,000 all in compensation (base + bonus) Benefits: Medical, dental, and vision insurance, PTO, and 401k. Wellness: Complimentary Pilates classes and exclusive retail discounts. Creative Culture: Collaborate with a design‑obsessed, mission‑driven team shaping the future of boutique fitness. Impact: Build and lead the Membership Sales & Customer Success function, directly influencing revenue growth, member retention, and the experience of thousands of students each month. #J-18808-Ljbffr New-York-Pilates