Catering Operations Manager

Job Description

Job Description

Catering Operations Manager

Staten Island, NY

Position Summary

We are seeking an experienced and organized Catering Operations Manager to oversee the daily execution of banquet and catering events in a high-volume hospitality environment. This role is responsible for ensuring exceptional guest experiences through strong operational leadership, staff management, and seamless coordination between front-of-house, culinary, and event teams. The ideal candidate thrives in fast-paced settings, demonstrates strong attention to detail, and is passionate about hospitality and event execution.

Key Responsibilities

• Oversee all catering and banquet operations for weddings, corporate events, social gatherings, and private functions.
• Coordinate event logistics with culinary, service, and management teams to ensure flawless execution.
• Manage front-of-house banquet staff, including scheduling, training, coaching, and performance oversight.
• Ensure proper event setup, service flow, breakdown, and adherence to company standards.
• Maintain high levels of guest satisfaction by responding promptly and professionally to client and guest needs.
• Monitor labor costs, staffing levels, inventory, and operational expenses to meet financial goals.
• Work closely with clients, vendors, and event coordinators to ensure all event details are executed accurately.
• Enforce food safety, sanitation, and workplace safety standards throughout all operations.
• Assist with hiring, onboarding, and developing team members to support a positive and productive work environment.
• Handle multiple events simultaneously while maintaining organization, professionalism, and efficiency.

Qualifications

• 3+ years of catering, banquet, or hospitality management experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Experience managing high-volume events and large service teams.
• Knowledge of banquet operations, staffing, inventory, and hospitality standards.
• Ability to remain calm and solution-oriented in fast-paced environments.
• Proficiency in scheduling, reporting, and operational management systems is a plus.

Preferred Skills

• Strong guest relations and conflict resolution abilities.
• Experience with upscale dining, catering, or event venues.
• Excellent multitasking and time management skills.
• Ability to lead by example and motivate teams during high-pressure service periods.