Executive Lobby Receptionist

Job Title

Lobby Receptionist

Job Description

At JPMorganChase, our Lobby Reception team embodies the spirit of genuine hospitality, making every interaction an opportunity to "Make Dreams Possible for everyone, everywhere, everyday." As the first point of contact for clients, visitors, and employees, Lobby Receptionists set the tone for a welcoming and memorable experience. We take pride in creating a positive start to each day and ensuring every guest leaves feeling valued and fulfilled.

As a Lobby Receptionist in our client-facing lobby, you will deliver exceptional service, collaborating closely with your manager and partner teams to anticipate and meet every need. Your attention to detail and commitment to excellence will help us leave a lasting impression, support seamless operations, and uphold the highest standards of professionalism. By consistently elevating the client and employee experience, you play a vital part in advancing our firm's purpose and reputation.

Job Responsibilities

• Warmly welcome, register, check-in, and assist clients and visitors as they arrive for meetings and events within JPMorganChase's office space.
• Promptly assist employees by providing temporary access or badges, answering questions, and offering information as needed.
• Consistently follow all building and security procedures to ensure a healthy, safe, and secure experience for all.
• Proactively observe your surroundings, escalate issues, and communicate concerns to appropriate teams.
• Diligently meet and exceed Lobby Reception standards by delivering first-class service.
• Regularly familiarize yourself with meetings, events, and VIP visits using event and visitor management systems.
• Seamlessly collaborate with partner teams such as Global Security, Real Estate, and Technology to enhance the in-office experience.
• Efficiently manage miscellaneous tasks and projects aimed at improving the team's service standards.
• Professionally maintain a polished and welcoming lobby environment at all times.
• Reliably respond to unexpected situations with composure and resourcefulness.
• Continuously seek opportunities to elevate the client and employee experience through attentive service.

Required Qualifications, Capabilities and Skills

• Minimum 2 years' experience in high-end reception, concierge, or hospitality services
• Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality
• Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor
• Proficiency in Microsoft Office
• Must be willing and able to stand/walk for long periods of time
• Must be willing and able to work flexible shifts

Preferred Qualifications, Capabilities and Skills

• Familiarity with event, room, or visitor management systems
• Bi-lingual, particularly Spanish-speaking

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.