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DDC Controls Account Manager

CIS Industries

CIS Industries Job Opportunity

CIS Industries has built a reputation over its 20+ year history for creating an enjoyable and rewarding workplace. The company emphasizes stability, loyalty and a supportive culture. Join our growing team today!

Key Responsibilities

Account Management & Client Relations

  • Serve as the primary point of contact for assigned accounts (commercial, industrial, healthcare, education, etc.)
  • Build and maintain strong, long-term client relationships
  • Understand customer operational goals, pain points, and facility needs
  • Conduct regular account reviews and identify opportunities for improvement or expansion
  • Ensure high levels of customer satisfaction and retention

Sales & Business Development

  • Identify and pursue new business opportunities within existing and prospective accounts
  • Develop and execute account growth strategies
  • Generate proposals for DDC systems, upgrades, retrofits, and service agreements
  • Collaborate with estimating and engineering teams to develop accurate project scopes and pricing
  • Meet or exceed sales targets, revenue goals, and profitability objectives

Technical Solution Development

  • Work with engineers and project teams to design DDC/building automation solutions (HVAC controls, energy management systems, BMS integrations)
  • Interpret plans, specifications, and sequences of operations
  • Recommend system improvements, upgrades, and energy-efficient solutions
  • Stay current on controls technologies

Project Coordination & Execution

  • Coordinate with project managers, field technicians, and subcontractors during project lifecycle
  • Participate in project kickoff meetings, progress reviews, and closeout processes
  • Ensure alignment between customer expectations and project deliverables
  • Help resolve project issues, scope changes, and scheduling challenges

Financial Oversight

  • Manage account profitability, including margins and cost controls
  • Review and approve proposals, change orders, and service agreements
  • Forecast revenue and maintain accurate sales pipeline reporting (CRM)
  • Ensure timely billing and assist in collections when necessary

Customer Support & Service

  • Act as escalation point for service or performance issues
  • Coordinate service teams for maintenance, troubleshooting, and system optimization
  • Promote service contracts, preventative maintenance, and system upgrades
  • Ensure systems are operating efficiently and meeting client expectations

Compliance & Documentation

  • Ensure all solutions comply with industry standards, codes, and customer specifications
  • Maintain accurate customer records, project documentation, and contracts
  • Support commissioning and system handover documentation

Cross-Functional Collaboration

  • Work closely with:
  • Engineering teams (for system design)
  • Operations/project management (for execution)
  • Service departments (for ongoing support)
  • Facilitate communication between internal teams and customers

Market & Industry Awareness

  • Stay informed on trends in:
    • Building automation systems (BAS)
    • Energy efficiency and sustainability
    • Smart building technologies (IoT integration, analytics)
  • Identify competitive positioning and differentiate offerings

Key Skills & Competencies

  • Strong knowledge of HVAC systems and DDC controls
  • Sales and negotiation expertise
  • Technical aptitude for building automation systems
  • Project coordination and organizational skills
  • Customer relationship management (CRM tools)
  • Excellent communication and presentation skills
  • Financial and business acumen

Typical Performance Metrics (KPIs)

  • Revenue growth & sales targets
  • Account retention rate
  • Gross margin/profitability
  • Pipeline value and conversion rate
  • Customer satisfaction (CSAT)
  • Service contract growth

Benefits include paid vacation, 50% 401K match program up to 4% of gross pay, Safe Harbor company contribution 3% of your annual salary, a company supplemented health insurance program, plus employer paid life insurance, short- and long-term disability. Dental and Vision options are available.

Salary: Salary commensurate with job experience.

CIS Industries
Vacancy posted 1 day ago
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