Charg de relation client F/H - CDI - Arcueil
Aramisauto
Join the Customer Satisfaction Team at Aramisauto!
At Aramisauto, we do more than just sell cars: we revolutionize the automotive experience through digital innovation. With us, our customers can change cars freely, whenever and however they wish. And this promise is built on a team committed to providing impeccable satisfaction at every step.
Today, we have a mission for you: to accompany our customers with care, responsiveness, and a smile, from the order to the management of small after-sales issues.
Your Mission, If You Accept:
Be the voice of Aramisauto: answer incoming calls, manage requests, complaints, or disputes with kindness and efficiency. Follow each case from start to finish: no lost clients, you are their trusted contact. Continuously improve the experience: ensure our satisfaction charter, propose lasting solutions, and report recurring irritants. Relay the voice of the customer to our internal services, so that the experience improves every day. Carry the image of Aramisauto and actively contribute to its reputation.
The Ideal Profile? Maybe It's You If...
You have previous experience in customer relations, especially in managing disputes or client problems. You are attentive, empathetic, diplomatic, and enjoy solving problems. You are comfortable on the phone and your spelling is as neat as your smile! You are meticulous, autonomous, and love working in a team. Working one Saturday out of two doesn't bother you (you recover during the week). And above all: you want to please customers and progress every day!
Why Join Us?
Because here, we trust you and let you grow. You will be accompanied by an expert manager, within a cohesive team, to become quickly autonomous (debriefs of client cases, sketching, training in gestures and tools). You will learn daily and can evolve in your position (3 levels), then within other services. You will experience a professional, stimulating, and frankly nice environment!
The perks of the position:
Salary between 26,000 and 28,000 gross/year according to profile. Interest sharing + participation indexed on our turnover AND customer satisfaction. Possible remote work after training. Company restaurant. Generous CE: gift cards, trips, cinema, parks, etc. Regular internal events: summer BBQ, annual party, Secret Santa, tournaments... 1,500 discount on the purchase of an Aramisauto vehicle.
Equality of opportunity is promoted: we favor the inclusion of our employees and put in place adapted arrangements.
The Recruitment Process? Simple and Fast!
1? A phone then video call with our Recruitment Team. 2? An interview with Lou, service manager. 3? A half-day immersion in the service. 4? A clear proposal and a well-organized onboarding!
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